Elizabeth Tavares

• Manage 50+ daily patient interactions via phone, email, and online portals, achieving a 95% resolution rate.

• Collaborate with cross-functional teams to resolve scheduling, billing, and insurance issues, ensuring smooth patient experiences.

• Trained and mentored 5+ new hires on communication protocols and EMR systems, improving departmental efficiency by 20%.

• Consistently recognized for professionalism, empathy, and problem-solving in high-pressure environments.

• Supported daily operations of a high-volume medical office, including scheduling, insurance verification, and patient communications.

• Streamlined scheduling workflows, reducing patient wait times by 15% and boosting satisfaction scores.

• Documented 100% of interactions in Epic EMR, maintaining HIPAA compliance and accurate reporting.

• Resolved billing and records-related inquiries with a 90% first-contact resolution rate.

• Provided frontline customer support for patients, families, and visitors while managing incoming calls, walk-ins, and email inquiries.

• Assisted with medical records requests and insurance authorizations for 200+ patients weekly.

• Built strong patient relationships through clear communication and compassionate service.

• Earned recognition from leadership for outstanding client care and support.