Chernise Taylor
Chicago,IL
Summary
Blending Creative Operations with a Passion for Health and Technology
Experienced project manager and operations professional with 15+ years in healthcare, creative, and consulting industries. Highly proactive and organized; skilled in cross-functional leadership, workflow enhancement, and vendor management. Known for high-quality, independent work and for driving continuous improvement using agile and Kaizen methodologies. Seeking remote roles in project management, people operations/onboarding, health tech, or creative operations.
MOTTO:
Kaizen – Continuous Improvement: Always learning, optimizing, and working smarter to deliver exceptional results.
Overview
17
17
years of professional experience
Work History
Patient Care Coordinator - Radiology
Weiss Memorial Hospital
06.2023 - Current
- Decreased radiology scheduling errors by 50% across three locations, improving access for 4,000+ patients/year.
- Redefined patient intake forms and processes using UX principles, reducing processing time.
- Coordinated workflow for Mammography, MRI, Ultrasound, X-Ray, and CT, eliminating bottlenecks.
- Primary coordinator for Illinois Breast & Cervical Cancer Program; secured services for eligible patients.
- Ensured 100% HIPAA compliance and accuracy in all medical records and insurance verifications.
- Engaged 20+ patients by phone and 25+ in-person daily—driving higher satisfaction ratings.
- Completed certifications in medical terminology, credentialing, billing/coding, and GME coordination.
Project Manager
Contractor With Various Agencies & Clients
01.2008 - 01.2023
- Led 200+ experiential campaigns and events for Fortune 500 clients (Toyota, Google, Coca-Cola, etc.).
- Managed teams of 50+, budgets up to $400K+, and coordinated logistics for complex productions.
- Delivered high-impact presentations to audiences of 1,000+; increased leads by 200–400%.
- Developed thorough campaign reporting to improve accountability and performance.
- Built trusted partnerships with vendors, ensuring project success and repeat business.
- Provided consultative infotainment and educational sessions at industry conferences.
- Applied risk management and proactive problem-solving for on-site and remote challenges.
Order Fulfillment Coordinator
Target Corporation
01.2020 - 01.2022
- Maintained 98% order accuracy during a pandemic-driven 200% surge in digital sales volume.
- Streamlined fulfillment by identifying faster delivery routes and providing proactive customer support during critical periods.
- Acted as a key liaison between departments, resolving bottlenecks to ensure seamless business operations.
Skills
- Quick learning, adaptability, process documentation, time management, organization, problem solving
- Project coordination, program management, agile methodologies, Kaizen, continuous improvement, workflow optimization, process improvement, risk management, standard operating procedures, cross-functional collaboration
- Jira, Asana, Mondaycom, Smartsheet, Notion, Slack, Microsoft Teams, Zoom, Google Workspace, Microsoft Office Suite, Figma, Canva, Adobe Creative Suite, data entry, merchandising, inventory control
General
Project and Operations Management
Technologies and Tools
- Onboarding, employee experience, cross-functional team leadership, staff training and development, stakeholder engagement, client relations, executive (C-suite) relations, performance management
- Event production, vendor management, vendor negotiation, relationship management, public speaking, creative communication, presentations, emcee, voiceover, script adaptation, experiential marketing
- Healthcare systems, electronic medical records (EMR), Cerner, Paragon, credentialing, medical coding, ICD-10, CPT-4, HIPAA compliance, patient care coordination, UX design, remote work platforms
People Operations and Team Leadership
Event Production and Communication
Healthcare and User Experience (UX)
Timeline
Patient Care Coordinator - Radiology
Weiss Memorial Hospital
06.2023 - Current
Order Fulfillment Coordinator
Target Corporation
01.2020 - 01.2022
Project Manager
Contractor With Various Agencies & Clients
01.2008 - 01.2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Hobbies and Interests
- Exploring PEV's (personal electric vehicles)
- Keeping up with emerging technologies
Languages
English
Native or Bilingual
EDUCATION
- Google Project Management Certificate, Coursera, 2025
- Medical Credentialing Specialist, AAPC, 2024
- Program Coordinator, ACGME, 2024
- Medical Terminology Fundamentals, Med Certs, 2023
- Product Design / UX Certificate, Dribbble, 2022
- High School Diploma, Morgan Park, Chicago, IL
Hobbies and Interests
Exploring PEVs (personal electric vehicles) & Emerging Technologies
EDUCATION
- Google Project Management Certificate – Coursera (2025)
- Medical Credentialing Specialist – AAPC (2024)
- Program Coordinator – ACGME (2024)
- Medical Terminology Fundamentals – Med Certs (2023)
- Product Design / UX Certificate – Dribbble (2022)
- High School Diploma – Morgan Park, Chicago, IL
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