Alana Garrido
Jesup,GA
Summary
Dynamic and results-driven Retail Sales Associate with proven expertise in customer engagement and problem-solving, honed across roles at Twin Islands and other leading retailers. Excelled in boosting sales conversion rates through effective product recommendations and teamwork, demonstrating exceptional customer service and cash handling skills. Achieved consistent monthly sales targets, showcasing reliability and a professional approach.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Twin Islands
Kailua, HI
11.2022 - 03.2023
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Greeted customers and provided outstanding customer service.
- Monitored sales trends to advise on restocking, ensuring popular items were always available.
Retail Sales Associate
SoHa Living
Kailua, HI
07.2021 - 02.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
Sales Associate
Godwin Jewelers
Bainbridge, GA
05.2019 - 05.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Some College Courses - Medical Coding/Billing
Coastal Pines Technical College
Waycross, GASkills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Time management
- Customer assistance
- Cash handling
- Customer engagement
- Reliability and punctuality
- Professional appearance
- Phone etiquette
Timeline
Retail Sales Associate
Twin Islands
11.2022 - 03.2023
Retail Sales Associate
SoHa Living
07.2021 - 02.2022
Sales Associate
Godwin Jewelers
05.2019 - 05.2020
Some College Courses - Medical Coding/Billing
Coastal Pines Technical College