ALANA GROSS
Summary
Determined Congressional Intern with a great work ethic and highly developed communication skills. A team-oriented individual and effective collaborator known for completing job duties within tight deadlines. Enthusiastic and willing to learn.
Overview
1
1
year of professional experience
Work History
Congressional Intern
U.S. House of Representatives
Lincolnshire, USA
01.2025 - 05.2025
- Responded to a high volume of constituent communications via phone, email, and mail, addressing policy inquiries, casework, and community concerns with professionalism and discretion.
- Represented the Congressman at official district events, maintaining a positive public presence for the office.
- Attended town halls and award ceremonies to support outreach and engagement with community stakeholders.
- Composed memos, briefings, and constituent correspondence including letters of appreciation, congratulations, and recognition.
- Conducted research on district issues to inform legislative priorities and daily briefings for office staff.
Desk Clerk
Northwestern University
Evanston, USA
07.2024 - 09.2024
- Managed daily front-desk operations including package distribution, guest assistance, and phone communications.
- Maintained accurate records using university systems and ensured timely resolution of resident concerns.
- Exercised sound judgment in handling confidential information and enforcing residential policies.
- Contributed to a supportive, efficient environment for faculty, students, and staff.
Legislative Intern
Washington State Senate
Olympia, USA
01.2024 - 03.2024
- Completed a full-time internship during the state legislative session, assisting with constituent correspondence and legislative tracking.
- Researched pending legislation and policy issues to support staff.
- Attended budget workshops, hearings, guest presentations, and intern-led floor debates.
- Gained insight into the legislative process and public service through direct observation and participation.
Education
Bachelor of Science - Environmental Science
The Evergreen State College
Olympia, WA06.2024
Performing Arts Major -
Columbia College Chicago
Chicago, IL06.2021
Skills
- Legislative Research
- Constituent Communications
- Public Speaking
- Microsoft Office 365
- Intranet Quorum (IQ)
- GIS
- Legislative tracking
- Effective communication
References
References available upon request.
Timeline
Congressional Intern
U.S. House of Representatives
01.2025 - 05.2025
Desk Clerk
Northwestern University
07.2024 - 09.2024
Legislative Intern
Washington State Senate
01.2024 - 03.2024
Bachelor of Science - Environmental Science
The Evergreen State College
Performing Arts Major -
Columbia College Chicago
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