Alana Gustafson

• Supervised children's activities to ensure safety and engagement in nursery environment.

• Coordinate and facilitate bi-weekly driver engagement meetings alongside executive leadership, fostering communication and strengthening driver relations
• Manage executive scheduling and calendar coordination, ensuring efficient planning and alignment across departments
• Oversee independent contractor truck insurance renewals, including data entry, verification, and communication with drivers
• Lead planning and execution of Driver Appreciation Week, including budgeting, vendor coordination, gift procurement, and distribution logistics
• Process monthly truck and insurance billing, ensuring accuracy and timely completion
• Support contract administration by distributing agreements to appropriate stakeholders and incorporating standard addendums into broker-carrier contracts
• Maintain and update records within the RFI portal to ensure compliance and accurate contract tracking
• Conduct annual customer audits to verify documentation, compliance, and contractual obligations
• Coordinate document routing and e-signature processes with internal departments and external customers
• Review and assist in approving Certificates of Insurance (COIs) to ensure compliance with company standards
• Assist with budgeting and financial tracking for driver-focused initiatives and programs
• Ensure accurate entry and maintenance of truck insurance and driver health insurance information within internal systems

• Managed a team of painters, providing training and mentorship to enhance performance.
• Oversaw daily branch operations, ensuring adherence to company standards and policies.
• Developed and implemented strategies to improve customer satisfaction and service efficiency.
• Analyzed project timelines and budgets, optimizing resource allocation for profitability.
• Established strong relationships with clients, addressing concerns to foster loyalty and repeat business.
• Coordinated scheduling of projects, balancing workload among team members effectively.
• Sold and produced over $100,000 of revenue over the course of a 5-month period while maintaining a full-time academic schedule. During this time, was responsible for all elements of marketing, lead generation, sales, customer service and managing 8 full-time employees, job site coordinator, project management, and cost/quality control.

Diligent and detail-oriented Material Handler with a track record of efficiently managing the flow of materials in a fast paced environment. Able to operate various material handling equipment including paint spray guns and organizing materials for the processing center. Ability to operate various material handling equipment.