Summary
Overview
Work History
Education
Skills
Timeline
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Alana Hamilton

West Nyack,NY

Summary

Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Highly efficient planning, problem-solving, and communication skills. P

Overview

7
7
years of professional experience

Work History

Administrative Assistant

White Plains Hospital Center
White Plains, NY
10.2024 - Current
  • Verified patient insurance coverage and obtained pre-authorizations for orthopedic procedures, reducing billing errors and denials.
  • Processed patient payments, co-pays, and prepared end-of-day financial reports.
  • Coordinated patient intake forms, medical history updates, and consent documents to ensure complete and accurate records before consultations.
  • Monitored surgeon and physician calendars, proactively adjusting appointments due to cancellations, emergencies, or procedure overruns.

Server

The Getaway
01.2024 - 07.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Adapted to changing environments and shifting customer needs with a flexible and solutions-focused approach
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Cocktail Server & Food Runner

Caddy's Waterfront
08.2021 - 07.2023
  • Trained and supported onboarding for new staff, reinforcing workplace policies, procedures, and team culture
  • Demonstrated strong organizational abilities by managing multiple tables and tasks simultaneously with accuracy and efficiency.
  • Communicated clearly and effectively with diverse teams and customers to ensure smooth operations and positive experiences

Adminstrative AAssistant

Capstone Contracting Corporation
05.2021 - 08.2021
  • Updated and organized confidential employee files within department filing system.
  • Oversaw front desk operations, including data entry, appointment scheduling, and phone management.
  • Coordinated weekly schedules for over 50 employees to optimize workflow.
  • Greeted incoming calls and directed them to appropriate departments efficiently.
  • Reduced documentation errors through meticulous proofreading and editing of materials.
  • Ensured timely project completion by prioritizing tasks and delegating responsibilities effectively.
  • Maintained strict confidentiality in handling sensitive documents to safeguard company information.

Office Assistant & Receptionist (Seasonal)

H & F construction Inc.
05.2018 - 08.2020
  • Expedited document processing with accurate data entry and timely filing.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Manages incoming messages from customers by answering phones, responding to email inquiries and directing messages in a timely manner to improve customer satisfaction ratings by 10%.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.

Education

MBA - Healthcare Administration

Louisiana State University At Shreveport
Shreveport, LA
12.2024

Bachelor of Science in Public Health -

University of South Florida
Tampa, FL
05.2023

Skills

  • Microsoft Office Suite
  • Adobe Acrobat Pro
  • Java programming
  • QuickBooks Pro
  • Google Workspace
  • Epic EMR system
  • Inventory management
  • Report development
  • Customer service
  • Data entry
  • Administrative support
  • Guest engagement

Timeline

Administrative Assistant

White Plains Hospital Center
10.2024 - Current

Server

The Getaway
01.2024 - 07.2024

Cocktail Server & Food Runner

Caddy's Waterfront
08.2021 - 07.2023

Adminstrative AAssistant

Capstone Contracting Corporation
05.2021 - 08.2021

Office Assistant & Receptionist (Seasonal)

H & F construction Inc.
05.2018 - 08.2020

MBA - Healthcare Administration

Louisiana State University At Shreveport

Bachelor of Science in Public Health -

University of South Florida

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