Alana Ingram
Indianapolis,IN
Summary
Self motivated pharmacy technician with 7+ years of experience in data order entry, processing and filling medication's along side customer service. I'm an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organization skills eager to secure entry-level Job position. Ready to help team achieve company goals
Overview
9
9
years of professional experience
Work History
Amazon FBA Seller
Self Employed
05.2023 - Current
- Conducted retail arbitrage to build inventory for resale via online platforms.
- Built professional and trusting relationships with key customers and leveraged existing relationships via social media.
- Developed strategic online and offline partnerships to support fulfillment and direct sales programs.
- Resolve customer disputes courteously to enhance customer satisfaction.
- Utilized software to automate customer communication and order fulfillment.
- Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Prior Authorization Pharmacy Technician
Integrated Resources
06.2022 - Current
- Resolved third-party billing, computer system and customer service issues.
- Verified eligibility and compliance with authorization requirements for service providers
- Fielded telephone inquires on authorization details from plan members and medical staff
- Prepared and distributed denial letters, detailing reasons for denial and possible appeal measures.
- Answered incoming phone calls and addressed questions and concerns from healthcare
- Manage over 50 calls per day
Lead Pharmacy Technician
AlixaRx
12.2016 - 05.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Long term Care
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency, and service quality
- Led team of Number in interpreting, validating and filling prescription orders and counseling customers on medications, appropriate dosage and self-administration schedules, side effects and possible interactions
- Trained employees
- Order Entry
Pharmacy Technician
Meijer
08.2014 - 01.2018
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Counted, measured and compounded medications following standard procedures.
- Resolved third-party billing, computer system and customer service issues.
- Set up and modified patient profiles to include current medications and insurance details.
- Managed opening and closing duties for pharmacy.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
Education
Bachelor of Arts - Fashion Business Management
Art Institute of Indianapolis
Indianapolis, INGeneral Studies
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Excellent Customer service
- Problem solving skills
- Active listening
- Reading comprehension
- Medical terminology
- Labeling prescriptions/ Filling
- Shipping
- Online help
- Staff meeting/ Strategic Vision
- Amazon fba
- Assisting pharmacist
Sewing, making candles, exercising
My hobbies bring me the upmost peace
Timeline
Amazon FBA Seller
Self Employed
05.2023 - Current
Prior Authorization Pharmacy Technician
Integrated Resources
06.2022 - Current
Lead Pharmacy Technician
AlixaRx
12.2016 - 05.2022
Pharmacy Technician
Meijer
08.2014 - 01.2018
Bachelor of Arts - Fashion Business Management
Art Institute of Indianapolis
General Studies
Ivy Tech Community College of Indiana