Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marbelyn Espinal

Elizabeth,NJ

Summary

Driven professional with a proven track record at Comcast, Xfinity, enhancing customer loyalty through exceptional service and problem-solving skills. Expert in Amazon Analytics and product sourcing, I significantly improved order fulfillment processes and sales metrics. Skilled in teamwork and collaboration, I thrive in high-stress environments, consistently delivering results beyond expectations. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

8
8
years of professional experience

Work History

Amazon FBA Seller

Marbelyn
02.2022 - 03.2024
  • Streamlined order fulfillment process, reducing shipping times and ensuring timely deliveries for customers.
  • Conducted thorough product research to identify profitable niches in the marketplace, resulting in successful product launches.
  • Increased product sales by optimizing Amazon listings with keyword research and market analysis.
  • Monitored account health to maintain good standing with Amazon, leading to improved seller metrics.

Restaurant Worker

Grinis Grill Restaurant
01.2018 - 02.2020
  • Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
  • Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
  • Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
  • Handled cash transactions accurately, ensuring proper accounting at the end of each shift.
  • Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.
  • Enhanced customer satisfaction by providing timely and efficient service to restaurant patrons.
  • Maintained health code standards throughout the restaurant by adhering to proper sanitation practices in all areas.
  • Greeted customers at front counter to answer questions and input meal orders into POS system.
  • Trained new employees on restaurant procedures, promoting a cohesive and efficient team environment.
  • Supported catering events by setting up tables, preparing food items, and serving guests with professionalism and care.
  • Resolved customer complaints professionally and efficiently, resulting in higher customer retention rates.
  • Stocked condiments, filled specialty machines with drink mixes and prepped fryer items to prepare for peak hours.
  • Managed inventory effectively, reducing food waste costs and ensuring availability of menu items.
  • Discussed menu items with customers and suggested promotional items to increase sales.
  • Counted cash drawer before shift and balanced at end of shift to reconcile sales.
  • Gathered hot menu items to fill orders for consumers with proper tray presentation.
  • Followed health, safety and sanitation guidelines while preparing and serving food.

Customer Service Representative

Comcast, Xfinity
01.2016 - 09.2016
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

GED -

Murry Bergtraum High School For Business Careers
New York
09.2018

Skills

    Inventory Replenishment

    Product Reviews Management

    Amazon Analytics

    Product sourcing

    Order Fulfillment

    Customer Engagement

    Customer database management

    Teamwork and Collaboration

    Customer Service

    Problem-Solving

    Excellent Communication

    Team Collaboration

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Amazon FBA Seller

Marbelyn
02.2022 - 03.2024

Restaurant Worker

Grinis Grill Restaurant
01.2018 - 02.2020

Customer Service Representative

Comcast, Xfinity
01.2016 - 09.2016

GED -

Murry Bergtraum High School For Business Careers

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Marbelyn Espinal