Lazaro Maqueira
Miami,US
Summary
Dynamic Amazon FBA Seller with proven expertise in inventory management and customer engagement at Specialistid. Enhanced store visibility through targeted advertising, driving sales performance. Adept in data analysis and problem-solving, I excel in fostering customer satisfaction and team leadership, ensuring efficient order fulfillment and operational excellence.
Overview
5
5
years of professional experience
Work History
Amazon FBA Seller
Specialistid
Doral, US
03.2021 - Current
- Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
- Monitored and evaluated sales performance to make informed decisions and improve results.
- Managed customer service inquiries and complaints for customer satisfaction.
- Enhanced Amazon store's visibility through targeted advertising campaigns and sponsored products.
- Data entry/ Excel experience and inventory control
Data entry/Shipment identification
Crowley logistics
Miami, US
10.2020 - 01.2021
- Conducted thorough identification checks for incoming and outgoing shipments.
- Utilized scanning equipment to enhance tracking accuracy of cargo.
- Collaborated with team members to maintain workflow efficiency during peak hours.
- Updated inventory records in the company database with precision and detail.
- Ensured compliance with safety regulations during identification and loading processes.
- Assisted in training new technicians on identification protocols and systems.
- Communicated effectively with clients regarding shipment status and requirements.
Customer Service/Loss Prevention
Burlington Coat Factory Distribution Center
Doral, US
10.2020 - 10.2020
- Streamlined resolution processes for increased efficiency in handling customer complaints and issues.
- Leveraged strong communication skills to clearly articulate product features, benefits, and pricing options to clients during calls or emails.
- Improved customer retention rates by building rapport and establishing long-term relationships with clients.
- Trained new team members on best practices for retaining customers, improving overall team performance.
- Worked as a loss prevention officer at Burlington.
- Monitored surveillance cameras to detect suspicious activity.
- Apprehended shoplifters and individuals involved in theft.
- Collaborated with law enforcement when necessary.
- Ensured safety of customers and employees by preventing incidents.
- Maintained detailed reports on theft incidents.
Education
High School Diploma -
Florida National University
Hialeah, FL03.2017
Skills
- Inventory Replenishment
- Product Reviews
- Amazon Analytics
- Product Sourcing
- Microsoft Excel
- Microsoft Word
- Data Entry
- Inventory Control
- Customer Service
- Loss Prevention
- Order Fulfillment
- Problem Solving
- Data Analysis
- Inventory Management
- Customer Engagement
- Team leadership
- Retail
- Multitasking
- Adaptability and flexibility
Languages
- English, Expert
- Spanish, Expert
Additional Information - Achievement
- At my FBA shipping job, I identified a gap in how inventory transfers were being managed, leading to frequent inaccuracies and delays. Seeing the need for improvement, I volunteered to take over the responsibility of handling inventory transfers.
- Entered shipment data accurately, reducing errors by 18%
- Identified shipment discrepancies, improving tracking efficiency
- Utilized data management software, enhancing workflow speed
- Resolved data entry issues swiftly, ensuring timely deliveries
Timeline
Amazon FBA Seller
Specialistid
03.2021 - Current
Data entry/Shipment identification
Crowley logistics
10.2020 - 01.2021
Customer Service/Loss Prevention
Burlington Coat Factory Distribution Center
10.2020 - 10.2020
High School Diploma -
Florida National University