Lazaro Maqueira
Miami,FL
Summary
Driven by results, I leveraged my expertise in Amazon Analytics and exceptional customer service skills at Specialistid and Burlington Coat Factory Distribution Center to enhance sales performance and customer retention. Proficient in Microsoft Excel and bilingual, I significantly improved efficiency and safety, demonstrating a strong ability to manage and analyze inventory while fostering long-term client relationships.
Overview
4
4
years of professional experience
Work History
Amazon FBA Seller
Specialistid
Doral, FL
03.2021 - Current
- Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
- Monitored and evaluated sales performance to make informed decisions and improve results.
- Managed customer service inquiries and complaints for customer satisfaction.
- Enhanced Amazon store''s visibility through targeted advertising campaigns and sponsored products.
- Data entry/ Excel experience and inventory control
Customer Service/Loss Prevention
Burlington Coat Factory Distribution Center
Doral, FL
10.2020 - 10.2020
- Streamlined resolution processes for increased efficiency in handling customer complaints and issues.
- Leveraged strong communication skills to clearly articulate product features, benefits, and pricing options to clients during calls or emails.
- Improved customer retention rates by building rapport and establishing long-term relationships with clients.
- Trained new team members on best practices for retaining customers, improving overall team performance .• Worked as a loss prevention officer at Burlington.
- • Worked as a loss prevention officer at Burlington.
- Monitored surveillance cameras to detect suspicious activity.
- • Apprehended shoplifters and individuals involved in theft.•
- Collaborated with law enforcement when necessary.
- Ensured safety of customers and employees by preventing incidents.
- Maintained detailed reports on theft incidents .
Education
West Dade Academy
Miami, FL03.2017
Skills
- Inventory Replenishment
- Product Reviews Management
- Amazon Analytics
- Product sourcing
- Microsoft excel,Microsoft word
- Data entry
- Inventory control
- Customer service
- Bilingual
Accomplishments
At my FBA shipping job, I identified a gap in how inventory transfers were being managed, leading to frequent inaccuracies and delays. Seeing the need for improvement, I volunteered to take over the responsibility of handling inventory transfers.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Amazon FBA Seller
Specialistid
03.2021 - Current
Customer Service/Loss Prevention
Burlington Coat Factory Distribution Center
10.2020 - 10.2020
West Dade Academy