ALANA ISBELL
Nashville,TN
Summary
Results-oriented Operations and Program Coordinator with expertise in managing residential facility functions, optimizing team schedules, and ensuring regulatory compliance. Proficient in cross-functional communication, records management, and program development. Pursuing opportunities in project or operations coordination to leverage operational skills beyond direct patient care.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Residential Assistant Manager
Center for Living and Learning
09.2025 - Current
- Oversaw daily operations of residential facility, ensuring compliance with regulations and organizational standards to support resident well-being.
- Managed on-site operations at the residential facility.
- Coordinate staff scheduling, communication, and oversight of the caregiving team.
- Develop individualized resident care plans and collaborate with the Health Manager to support appropriate care delivery.
- Maintain client records, care plans, daily progress notes, and facility documentation in accordance with Tennessee mental health licensure requirements.
- Supported crisis de-escalation and behavior interventions to ensure safe residential operations.
- Organized resident activities and community-building events, enhancing resident engagement while managing housekeeping and facility upkeep.
Recreational Therapist 2 (Promoted from Psychiatric Technician)
Middle Tennessee Mental Health Institute
Nashville, TN
05.2022 - Current
- Increased program engagement by 30% through redesigned activities and participant-focused programming.
- Collaborated with multidisciplinary stakeholders to plan activities, communicate progress, and adapt programming based on participant feedback.
- Developed participant schedules and assigned group leaders to ensure consistent daily operations.
- Build participant schedules and group leader assignments to support consistent daily operations.
- Coordinated departmental supply purchasing and inventory, achieving 15% reduction in supply costs through improved procurement practices.
- Coordinate departmental supply purchasing and inventory; reduced supply costs by 15% through improved procurement practices.
Psychiatric Technician (Initial Position)
Middle Tennessee Mental Health Institute
Nashville, TN
10.2021 - 05.2022
- Facilitated daily program operations and participant activities, ensuring a structured, safety-focused environment.
- Conducted routine observations and maintained accurate documentation to enhance coordination with care teams.
- Monitored patient behavior on Middle Tennessee inpatient psychiatric units.
- Assisted nursing staff with daily therapeutic care and safety checks.
- Documented patient observations in electronic medical records.
Education
Bachelor of Arts - Psychology
University of Nevada
Las VegasBachelor of Science - Neuroscience
Arizona State University
Skills
- Regulatory Compliance
- Operations Coordination
- Program design
- Project and Activity Scheduling
- Staff oversight
- Crisis management
- Resident engagement
- Records management
- Cost control
- Cross-Functional Communication
Certification
CPR Certified
Timeline
Residential Assistant Manager
Center for Living and Learning
09.2025 - Current
Recreational Therapist 2 (Promoted from Psychiatric Technician)
Middle Tennessee Mental Health Institute
05.2022 - Current
Psychiatric Technician (Initial Position)
Middle Tennessee Mental Health Institute
10.2021 - 05.2022
Bachelor of Arts - Psychology
University of Nevada
Bachelor of Science - Neuroscience
Arizona State University