Alana Johnson
1506 E Farwell St
Summary
Proven ability to engage guests effectively as a former server, enhancing overall satisfaction through exceptional customer service.
Personable and adaptable individual with knack for delivering exceptional customer service and creating memorable dining experiences. Possesses strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction.
Compassionate and reliable Health Care Aide at Homewatch CareGivers, skilled in patient care and relationship building. Demonstrated strong work ethic by ensuring adherence to care plans and maintaining cleanliness standards.
Overview
3
3
years of professional experience
Work History
Health Care Aide
Homewatch CareGiversInc
07.2024 - 12.2025
- Assisted clients with daily living activities, promoting independence and well-being.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Administered medications as prescribed, ensuring adherence to care plans.
- Maintained clean and safe environments, following infection control protocols diligently.
Server
Bob Evans Restaurant
09.2022 - 08.2025
- Provided high-quality customer service by promptly addressing guest inquiries and concerns.
- Assisted with order taking and accurately inputted data into point-of-sale system.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely delivery of meals and special requests.
- Trained new servers on menu items, service standards, and restaurant policies.
- Managed multiple tables efficiently while ensuring satisfaction for all guests.
- Handled cash transactions and balanced cash registers at end of shifts.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Associate of Science - Nursing
Wayne County Community College
Detroit, MI2029
Skills
- Compassionate
- Reliable team player
- Patient relationship building
- Patient care
- Strong work ethic
- Guest engagement
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- Team collaboration
Timeline
Health Care Aide
Homewatch CareGiversInc
07.2024 - 12.2025
Server
Bob Evans Restaurant
09.2022 - 08.2025
Associate of Science - Nursing
Wayne County Community College