Alana Jones
Dunkin' Donuts
Bellingham,USA
1
Certification
3
years of professional experience
Friendly and reliable with a positive attitude and excellent customer service skills. Understands the importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating a welcoming atmosphere and ensuring customer satisfaction.
Work History
Cashier
2 Years 7 Months- Processed customer transactions accurately using point-of-sale system.
- Collaborated with team members to optimize workflow during peak hours for improved service speed.
- Managed cash drawer, ensuring all funds balanced at end of shifts.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Bank Teller
1 Year- Processed customer transactions including deposits, withdrawals, payments and account inquiries with accuracy and attention to detail.
- Delivered friendly, professional and efficient service to all customers while maintaining a positive and organized work environment.
- Balanced cash drawer amounts and completed end-of-day reconciliations to ensure transaction accuracy and compliance with bank procedures. Identified and resolved customer issues, provided product information, and referred customers to appropriate bank services when needed.
- Maintained knowledge of bank policies, rates and products to support customer needs. Consistently met performance goals and contributed to a smooth and efficient branch operation.
Kennel Attendant
6 Months- Supervised daily care routines for dogs and cats, ensuring optimal health and well-being.
- Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.
- Developed and implemented enrichment activities to enhance animal comfort and reduce stress.
- Trained new staff on animal handling techniques and safety protocols, improving team efficiency.
Education
High school diploma
Skills
Patience and empathy
Customer service
Cash handling
Time management skills
Cleaning and sanitizing
Team collaboration
Animal care
Patience and tact
Professionalism and courtesy
Certification
Driver's License
Timeline
Bank Teller
Charles River Bank
05.2024 - 05.2025Read More
Cashier
Dunkin' Donuts
02.2024 - CurrentRead More
Kennel Attendant
Toureen Pet Resort and Spa
08.2023 - 02.2024Read More
Belmont High School
High school diploma
Read More