Alana Justice
Coach
Chicago,IL
2
years of professional experience
Results-oriented Retail Operations professional with expertise in store leadership and inventory management within luxury retail. Focused on data-driven decision-making, KPI analysis, and leveraging POS and CRM systems to enhance operational efficiency and customer experience. Committed to process improvement and delivering impactful business results.
Work History
Assistant Store Manager
3 Months- Support daily store operations while driving sales performance and achieving key business metrics through operational planning and execution using Zipline.
- Partner with the Store Manager to monitor KPIs, sales performance, and operational compliance across all store functions.
- Supported daily store operations and drove sales performance through operational planning and execution using Zipline.
- Captured and reported data through POS systems and CRM tools to inform operational decision-making and enhance client retention strategies.
- Skilled in data capture and reporting through POS systems, CRM tools, and daily business recaps to support operational decision-making and client retention strategies.
- Analyzed daily sales, inventory, and operational reports to identify trends, resolve discrepancies, and inform business decisions.
Lead Supervisor
1 Year 6 Months- Partnered with store leadership to exceed AOP target by $500K, achieving $3M in annual sales through team coaching and KPI-driven performance management.
- Trained and developed supervisors and sales associates across multiple locations, improving leadership consistency, team engagement, and operational performance.
- Implemented clienteling strategies that increased influenced sales by 20% year over year through data-driven outreach and CRM utilization.
- Collaborated with leadership on business planning, store events, and operational initiatives, enhancing customer engagement and driving productivity.
- Utilized POS and CRM systems to maintain accurate sales records, customer data, and operational reporting.
Retail Operations Intern
2 Months- Coordinated communication between internal departments, vendors, and external partners, ensuring timely execution of retail projects.
- Collaborated with North American Retail Operations, Visual Merchandising, and cross-functional teams to implement operational initiatives across retail locations.
- Coordinated communication between internal departments, vendors, and external partners to ensure timely execution of retail projects.
- Collaborated with team members to utilize the Tulip clienteling app, improving personalized client outreach and strengthening client relationships across retail locations.
- Supported store events and activations, enhancing brand storytelling and client engagement.
- Gained exposure to retail operations, product lifecycle management, and cross-functional business planning.
Education
Bachelor of Arts - Fashion Merchandising & Minor Design
GPA: Cumulative GPA: 3.8/4.0 Major GPA: 3.8/4.0
Skills
Clienteling & CRM Strategy
Sales Leadership & Team Development
Business Development & KPI Achievement
Inventory Control
Inventory Analysis
Event & Activation Support
Microsoft Office (Word
Excel
PowerPoint
Outlook)
Adobe Photoshop
Illustrator
InDesign
Organization & Adaptability
Languages
Spanish
Professional Working
Timeline
Assistant Store Manager
Coach
04.2026 - CurrentRead More
Lead Supervisor
Coach
10.2024 - 04.2026Read More
Retail Operations Intern
Stuart Weitzman
06.2024 - 08.2024Read More
Dominican University, Rosary College of Arts and Science
Bachelor of Arts from Fashion Merchandising & Minor Design
Read More