PERTRIS K DUSAUZAY
Brooklyn
Summary
Assistant Manager with over 9 years of experience driving business performance through CRM strategy, KPI analysis, and team leadership. Proven ability to translate marketing direction into execution and support operational decision-making. BBA in Marketing Management with a strong foundation in analytics, consumer behavior, and cross-functional collaboration.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Zimmermann
New York
05.2022 - Current
- Support daily operations, team performance, and client experience initiatives within a luxury brand environment
- Lead and develop teams by setting performance expectations and coaching to brand and service standards
- Manage Zendesk CRM to track client interactions, segment outreach, and support retention initiatives for high-value clients
- Translate seasonal campaigns and global marketing direction into in-store execution and client-facing communication
- Analyze sales performance, client behavior, and product trends to inform outreach strategies and leadership decisions
Assistant Manager
LensCrafters
New York
11.2020 - 05.2022
- Supported store leadership in driving operational efficiency, team performance, and customer experience strategy
- Trained and coached associates on sales techniques, service standards, and product knowledge to improve KPIs
- Monitored performance metrics and customer feedback to identify growth and process improvement opportunities
Sales Lead
Bloomingdale's
New York
06.2018 - 11.2020
- Delivered elevated luxury client experiences supporting acquisition, retention, and brand loyalty
- Built and maintained a strong client base through relationship management and personalized service
Education
Bachelor of Business Administration - Marketing Management (Advertising)
Baruch College
New York, NYSkills
- CRM & Clienteling (Zendesk)
- KPI & Performance Analysis
- Campaign & Brand Execution
- Consumer & Market Analysis
- Team Leadership & Coaching
- Cross-Functional Collaboration
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
Certification
Fashion Institute of Technology (FIT), Fashion Styling Foundations
Timeline
Assistant Store Manager
Zimmermann
05.2022 - Current
Assistant Manager
LensCrafters
11.2020 - 05.2022
Sales Lead
Bloomingdale's
06.2018 - 11.2020
Bachelor of Business Administration - Marketing Management (Advertising)
Baruch College