Alana Keefe
Seminole
Summary
Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Enrollment Analyst position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Customer Enrollments Analyst Manager
American Power And Gas
06.2023 - Current
- Identified trends and patterns in large datasets, leading to actionable insights for business growth.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Assisted in decision-making processes by presenting accurate, data-driven recommendations to stakeholders.
- Reduced operational costs with thorough analysis of vendor performance metrics and contract negotiations.
- Supported company expansion efforts through careful market research and competitive landscape assessments.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Supported budgeting processes by providing accurate forecasts and timely variance analyses.
- Identified and resolved problems through root cause analysis and research.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Queried databases for information needed for report processing.
- Validated results and performed quality assurance to assess accuracy of data.
Server Trainer
Cody's Roadhouse
08.2021 - 06.2022
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Assisted management in creating a new menu, resulting in increased sales and customer satisfaction.
- Streamlined server training process for improved employee retention and quicker onboarding.
- Implemented upselling techniques, boosting overall revenue for the restaurant.
- Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
Amazon Accountant
Amazon
09.2020 - 07.2021
- Reduced expenses by negotiating with vendors for better pricing and terms on services and supplies.
- Enhanced financial decision-making capabilities by providing timely, accurate information to management through regular performance reports.
- Supported department objectives by participating in cross-functional projects with other departments as needed.
Server
Texas Roadhouse
06.2017 - 08.2020
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Gymnastics Coach
Bayside Sports Academy
06.2017 - 03.2018
- Enhanced athlete performance by implementing tailored training programs and coaching techniques.
- Boosted gymnasts'' confidence levels by offering constructive feedback and personalized support.
- Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
- Designed effective workout routines to target specific muscle groups and improve overall strength and flexibility for gymnastics success.
Education
High School Diploma -
Camden County High School
Kingsland, GA12.2019
Skills
- Audit Support
- Issue Identification
- Process Enhancement
- System Analysis
- Workflow Analysis
- Root Cause Analysis
- SQL and Databases
Timeline
Customer Enrollments Analyst Manager
American Power And Gas
06.2023 - Current
Server Trainer
Cody's Roadhouse
08.2021 - 06.2022
Amazon Accountant
Amazon
09.2020 - 07.2021
Server
Texas Roadhouse
06.2017 - 08.2020
Gymnastics Coach
Bayside Sports Academy
06.2017 - 03.2018
High School Diploma -
Camden County High School