Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Alana Kelly

Oceanside,CA

Summary

Dynamic professional with extensive experience in customer service and automotive care, particularly at Walmart. Recognized for significantly enhancing customer satisfaction and optimizing service operations. Expertise in medical office administration complements a strong focus on patient-centered care, showcasing exceptional relationship-building skills and proactive problem-solving abilities. Aiming to leverage diverse skills to further improve service delivery and operational efficiency.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Service Desk Associate

Wakmart
Oceanside, CA
02.2015 - 06.2024
  • Assisted customers with placing orders or resolving product issues over the phone and in person.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Maintained cleanliness of work area throughout shift.
  • Processed payments and issued receipts for purchases of goods and services.
  • Developed effective relationships with customers through friendly interactions.
  • Greeted customers, answered questions, and provided information on products and services.
  • Answered incoming calls from customers seeking assistance or information about products or services offered by the company.
  • Performed cash register functions accurately and efficiently.
  • Handled returns and exchanges according to company policies.

Automotive Technician

Walmart
Oceanside, CA
10.2017 - 12.2019
  • Removed old oil, replaced filters, and added correct amounts of fluids.
  • Provided excellent customer service by addressing customer inquiries promptly and professionally.
  • Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
  • Performed maintenance inspections, tune-ups, oil changes and other key services.
  • Installed new tires on customer vehicles following manufacturer's guidelines for size and pressure ratings.
  • Kept detailed records of repairs, labor involved and parts used.
  • Conducted test drives before and after repair services.
  • Maintained accurate records of all service performed on customer vehicles.

Auto Care Service Writer

Walmart
Oceanside, CA
06.2016 - 10.2018
  • Processed payments for completed services using cash register or point-of-sale systems.
  • Scheduled appointments for customers based on technician availability.
  • Discussed options with customers, helping each make optimal choices for individual needs.
  • Promoted add-on services to increase department revenue, increasing bills on average.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Presented accurate estimates to inform customers of service charges and expectations.
  • Followed up with customers after the completion of service to ensure satisfaction with the results.

Cashier

Walmart
Oceanside, CA
12.2013 - 06.2015
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Offered customers carry-out service at completion of transaction.
  • Answered customer questions and provided store information.
  • Stocked shelves with merchandise when needed.
  • Built and maintained productive relationships with employees.
  • Greeted customers promptly and responded to questions.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Verified customer age requirement for alcohol or tobacco purchases.

Education

Associate of Arts - Liberal Arts Math And Sciences

Miracosta College
Oceanside, CA
12-2025

Medical Assistant Certificate of Completion - Medical Assistant

CSUSM VCC Medical Assistant Training Program
Oceanside
04-2020

Skills

  • Customer focus
  • Active learning
  • Customer service
  • Medical office administration
  • Check-in coordination
  • Patient-focused care
  • HIPAA compliance
  • Laboratory specimen collection
  • Patient assessments and care
  • Medical records confidentiality
  • Vital signs monitoring
  • Insurance verification
  • Patient scheduling

Affiliations

  • Exercise at the gym
  • Boxing
  • Hiking
  • Craft handmade jewlery, wreaths, graduation leis, money boquets and more

Certification

  • Medical Assistant Certificate of Completion

References

References available upon request.

Timeline

Automotive Technician

Walmart
10.2017 - 12.2019

Auto Care Service Writer

Walmart
06.2016 - 10.2018

Customer Service Desk Associate

Wakmart
02.2015 - 06.2024

Cashier

Walmart
12.2013 - 06.2015

Associate of Arts - Liberal Arts Math And Sciences

Miracosta College

Medical Assistant Certificate of Completion - Medical Assistant

CSUSM VCC Medical Assistant Training Program

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Alana Kelly