Carrie Lyte
Dyersburg,TN
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
12
12
years of professional experience
Work History
Team Lead
Wakmart
Dyersburg, TN
10.2020 - Current
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard
- Developed strategies to increase team productivity and improve customer service levels
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement
- Trained new staff in relevant processes and procedures
- Resolved escalated customer complaints or queries promptly and efficiently
- Ensured compliance with company policies and procedures throughout the team
- Monitored team performance against targets, taking corrective action where necessary
- Supported the manager in developing plans for future projects, initiatives and objectives
- Identified opportunities for process improvements, implementing changes
Assistant Store Manager
TG Holding
Dyersburg, TN
02.2016 - 11.2019
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Managed the store's day-to-day operations, including customer service, inventory management and staff scheduling.
- Ensured compliance with all safety regulations throughout the store premises.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
Crew Leader
Sonic
Tiptonville, TN
08.2012 - 10.2016
- Directed team of 10-15 crew members in daily operations and assigned tasks.
- Trained new hires on job duties, safety protocols, and company policies.
- Ensured compliance with all health and safety regulations.
- Assisted in resolving customer complaints or issues quickly and efficiently.
Education
High School Diploma -
Lake County High School
Tiptonville, TN05-2007
Skills
- Regulatory compliance
- Trend Tracking
- Production Monitoring
- Schedule Management
- Performance monitoring
- Trend tracking
- Equipment Maintenance
- Resource Allocation
- Work assignment delegation
- Account Management
- Evaluating Employee Work
- Problem-Solving
- Conflict Resolution
- Team Check-Ins
- Leading Team Meetings
- Leadership
- Work Planning and Prioritization
- Flexible Schedule
- Coaching and mentoring
- Performance Evaluations
- People Management
- Giving Constructive Feedback
- Issue Resolution
- Staff Training
- Overseeing Daily Activities
- Onboarding and Orientation
- Teamwork and Collaboration
- Goal Setting
- Team Supervision
- Cash Handling
- Coaching
- Mentoring
- Documentation and Reporting
- Shift Scheduling
- Work Planning
- Overtime Management
- Workplace Safety
- Complaint Resolution
- Quality Control
- Performance Improvement
- Complaint resolution
- Key Performance Indicators
- Coaching and Mentoring
Timeline
Team Lead
Wakmart
10.2020 - Current
Assistant Store Manager
TG Holding
02.2016 - 11.2019
Crew Leader
Sonic
08.2012 - 10.2016
High School Diploma -
Lake County High School
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