Alana Lake
Windsor Mill
Summary
Skilled Correctional Officer with 10+ years of experience in enforcing rules and regulations in prison and jail settings while handling difficult inmates and high-pressure situations with sound judgment and reasoning.
Overview
19
19
years of professional experience
Work History
Security Assistant
Howard County Public School System
2023.04 - Current
- Maintained detailed records of daily activities, incidents, and other relevant information for accurate reporting and analysis.
- Developed strong relationships with staff and students to encourage open lines of communication regarding potential security concerns.
- Patrolled assigned areas regularly to detect and deter any suspicious activity or unauthorized personnel on the premises.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices in security management.
- Responded quickly to alarms or calls for assistance, assessing situations accurately and taking appropriate action as needed to ensure public safety.
- Enforced security policies and removed violators and unauthorized individuals from the premises to maintain a safe environment.
- Examined doors, windows and gates to verify security.
- Wrote detailed reports of all security breaches and investigations.
- Communicated with the security team and building supervisors using two-way radios, mobile phones, and other technological devices.
- Monitored CCTV cameras and alarm systems for security breaches.
Correctional Officer
NYC Department Of Corrections
2009.08 - 2022.06
- Monitored daily activities to identify and manage suspicious behavior, improper conduct, and signs of conflict.
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
- Enforced inmates' behavior, and drafted incident reports, infractions, injury reports etc.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Assisted in the training of new correctional officers, guiding best practices and procedures.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Assisted in intake and release of inmates.
- Transported inmates to and from medical and dental appointments, funerals, work details, and court hearings.
- Instructed inmates on work details and oversaw work-site transportation.
- Supervised inmate worker's assignments and evaluated performance for compliance with standard regulations.
- Inspected cells and conducted random searches of common areas.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
Housekeeping Supervisor
Raddison Hotel
2005.07 - 2007.04
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Collaborated with the front desk to respond promptly to guest requests and promote positive experiences.
- Reviewed employee performance and devised an improvement plan to achieve goals.
- Created schedules, shift reports, and other business documentation to coordinate housekeeping needs.
- Established a hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
Education
Bachelor of Arts - Psychology
SNHU
New Hampshire08.2024
Associate of Science - Hospitality And Tourism Management
Monroe College
The Bronx, NY07.2005
High School Diploma -
International High School At Prospect Heights
Brooklyn, NY06.2003
Skills
- Make a conscious effort to examine the environment around me
- Have the ability to pay attention to details
- First aid and CPR-certified
- Trained in restraint techniques
- Excellent problem solver
- Metal Detector Operation
- Security Screenings
- Threat Management
- Report Generation
- FBS Full-Body Scanner Trained
- Vehicle inspection
- Security Regulation Enforcement
Timeline
Security Assistant
Howard County Public School System
2023.04 - Current
Correctional Officer
NYC Department Of Corrections
2009.08 - 2022.06
Housekeeping Supervisor
Raddison Hotel
2005.07 - 2007.04
Bachelor of Arts - Psychology
SNHU
Associate of Science - Hospitality And Tourism Management
Monroe College
High School Diploma -
International High School At Prospect Heights
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