Alana Laugeson
Las Vegas
Summary
Detail-oriented professional skilled in active listening and effective problem resolution. Experience in customer service and team collaboration, ensuring operational efficiency and high customer satisfaction. Ready to leverage expertise to drive positive outcomes in a fast-paced environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cashier/Cook
Rocco’s Pizza
Las Vegas
09.2024 - Current
- Delivered exceptional customer service by effectively resolving inquiries and complaints.
- Executed accurate cash, credit, and debit transactions during peak shifts to maintain smooth operations.
- Highlighted daily specials and menu items to elevate customer engagement and satisfaction.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Collaborated with front-end staff to provide timely assistance to customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
Crew Member
Dairy Queen Grill & Chill
Las Vegas
09.2021 - 08.2022
- Ensured cleanliness of dining area and kitchen equipment to provide a welcoming environment.
- Assisted in managing cash register and processing customer transactions.
- Addressed customer inquiries and resolved issues promptly to enhance customer satisfaction.
- Executed opening and closing tasks, including setting up workstations, cleaning surfaces, and restocking supplies, to support daily operations.
- Organized and restocked supplies to support operations and team productivity.
Education
High School Diploma -
Shadow Ridge Highschool
Las Vegas, NV05-2025
Skills
- Cash handling
- Order taking
- Customer service
- Inventory management
- Inventory restocking
- Cleaning and sanitizing
- Team collaboration
- Dependability
- Multitasking
- Attention to detail
- Basic math
- Problem resolution
- Complex problem solving
- Clear communication
- Active listening
- Professional courtesy
- Patience and empathy
- Employee training
Certification
- Food Handlers Card
Timeline
Cashier/Cook
Rocco’s Pizza
09.2024 - Current
Crew Member
Dairy Queen Grill & Chill
09.2021 - 08.2022
High School Diploma -
Shadow Ridge Highschool