Alana LeShore
New Haven,IN
Summary
Empathetic, thoughtful, and poised Floater Teacher with creativity and flexibility when designing and executing curricula. Highly adaptable in new environments and effective at reading and adhering to student needs. Open-minded listener with five years of experience supporting students from varying backgrounds and social skills individually and as a whole.
Overview
9
9
years of professional experience
Work History
Sales Associate
Kroger
09.2014 - 01.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Fielded customer complaints and facilitated negotiations, resolving issues, and reaching mutual conclusions.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Managed returns, exchanges, and refunds by store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coins, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Greeted customers and offered assistance with selecting merchandise, finding accessories, and completing purchases.
- Informed customers of promotions to increase sales productivity and volume.
- Contributed to team objectives in a fast-paced environment.
- Built relationships with customers and the community to promote long-term business growth.
- Gained customer trust and confidence by demonstrating a compelling, persuasive, and composed professional demeanor.
- Presented a professional image consistent with the company's brand values.
- Developed, maintained, and utilized a diverse client base.
Young Preschool Teacher/Sub
Early Childhood Alliance
01.2018 - 08.2020
- Developed weekly lesson plans and activities to engage children and promote learning.
- Established positive communication with parents in daily conversations and formal conferences.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Gave one-on-one attention to children while maintaining overall focus on the entire group.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Observed children identify individuals in need of additional support and developed strategies to improve assistance.
- Addressed behavioral and learning issues with parents and daycare management.
- Assisted and supervised 14 children throughout the entire school day.
- Allowed for ample outdoor discovery time in the schedule each day.
- Established positive relationships with students and families.
- Monitored the classroom to verify a safe and secure environment.
- Implemented age-appropriate curricula to meet the needs of young learners.
- Organized and supervised large and small group activities.
- Modeled positive behavior and communication skills for students.
- Assist in other classrooms when it was needed.
Sales Associate Supervisor
CVS Pharmacy
08.2020 - 10.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Promoted business' development by building and maintaining relationships with new clients.
Floater Teacher
Early Chilhood Alliance
08.2021 - Current
- Built and maintained an environment that stimulated learning and supported student achievement.
- Monitored up to 9 students simultaneously with confidence and leadership.
- Exercised great adaptability in transitioning between assigned classrooms.
- Followed classroom plans left by the class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Assist classroom teachers with expediting their lesson plans throughout the day.
Education
Bachelor of Science - Elementary Education
Indiana University - Purdue University Fort Wayne
Fort Wayne05.2024
Skills
- Learner Assessment
- Student Motivation and Engagement
- Behavior Redirection
- Emotional Development
- Behavior Management
- Lesson Implementation
- Organization and Planning
- Classroom Safety Practices
- Parent Relations
- Team Leadership
- Customer Service Best Practices
- Digital Databases
- Retail Transactions Processing
- Credit and Cash Transactions
- Customer Assistance
- Ability to Lift 40 Pounds
- Issue Refunds
- Goal-Driven
- Stocking and Replenishing
- Organization
Timeline
Floater Teacher
Early Chilhood Alliance
08.2021 - Current
Sales Associate Supervisor
CVS Pharmacy
08.2020 - 10.2021
Young Preschool Teacher/Sub
Early Childhood Alliance
01.2018 - 08.2020
Sales Associate
Kroger
09.2014 - 01.2018
Bachelor of Science - Elementary Education
Indiana University - Purdue University Fort Wayne