Alana Loman
Oklahoma City
Summary
Versatile claims management professional adept at fostering client relationships and optimizing operations. Leveraged negotiation skills and data-driven insights to streamline claims processes and enhance customer experiences. Experienced in leading teams and implementing strategies that drive operational excellence and support business growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Claims Generalist Associate
Progressive Insurance
Oklahoma City
2025.06 - 2026.03
- Investigated claims to establish liability, ensuring fair outcomes for all parties
- Negotiated with customers and other insurance carriers to resolve claims, streamlining the claims process
- Collaborated with appraisers/estimators to effectively manage vehicle repairs, enhancing customer satisfaction
- Interview customers, claimants, and witnesses
- Assessed insurance policies to determine coverage limits
Management Trainee
Enterprise Mobility
Oklahoma City
2024.07 - 2025.06
- Exceeded daily sales and customer satisfaction goals through proactive engagement and effective service strategies.
- Managed fleet of vehicles, making customer-focused decisions to meet individual needs and foster strong relationships.
- Service customers by researching, identifying and presenting proper solutions and products.
- Delivered exceptional customer service to retail and insurance customers in person and over the phone, enhancing customer experiences.
- Contribute to the growth and success of the business by identifying opportunities for improvement and implementing effective strategies.
Branch Manager
Sherwin-Williams Commercial Floorcovering
Oklahoma City
2023.02 - 2023.10
- Administered daily office and store operations, directed store staff and flooring subcontractors, enhancing customer service, refining market strategies, and streamlining inventory processes.
- Forged collaborations with district managers, territory sales managers, project managers, and suppliers to uphold service commitments and strengthen operational efficiency.
- Expanded wholesale business ventures, catering to National Accounts which primarily consisted of property management, new residential builders, and commercial construction companies. Developed business strategies to increase sales and optimize profitability.
- Reviewed daily and monthly accounts payable and receivable balances, reconciled account balances and resolved discrepancies.
Branch Operations Manager
Sherwin-Williams Commercial Floorcovering
Oklahoma City
2014.04 - 2023.02
- Oversaw daily office and store operations, directed store staff and flooring subcontractors, and processed payroll for subcontractors to ensure smooth operational flow.
- Reviewed and reconciled daily and monthly accounts payable and receivable balances, resolving discrepancies to maintain accurate financial records.
- Ensured high levels of customer satisfaction through excellent customer service.
- Developed sales leads through cold calling, marketing lists, and internet leads to enhance sales opportunities.
- Working in CRM made initial contacts with decision makers, collected qualifying information, and set appointments for sales staff.
Education
Bachelor of Arts - Anthropology
University of Oklahoma
Norman, OKAssociates of Arts - Journalism
Oklahoma City Community College
OklahomaSkills
- Documentation reporting
- Customer Service Focus
- Account Management
- Negotiation
- Research & Investigation
- Financial Acumen
- Microsoft Office Suite
- Problem Solving
- Time Management
- Collaboration
- Verbal and Written Communication
- Team leadership
- Phone Etiquette
- Business Administration
Accomplishments
President's Club-for hitting annual record sales 2022
Certification
Oklahoma Insurance Adjuster License- Property and Casualty
Timeline
Claims Generalist Associate
Progressive Insurance
2025.06 - 2026.03
Management Trainee
Enterprise Mobility
2024.07 - 2025.06
Branch Manager
Sherwin-Williams Commercial Floorcovering
2023.02 - 2023.10
Branch Operations Manager
Sherwin-Williams Commercial Floorcovering
2014.04 - 2023.02
Bachelor of Arts - Anthropology
University of Oklahoma
Associates of Arts - Journalism
Oklahoma City Community College