Shequavia Ficklin
Conyers,GA
Summary
Detail-oriented clinical professional with 4+ years of medical assisting and patient support experience, including accurate Epic EHR documentation and lab entry support. Cybersecurity Fundamentals graduate seeking full-time help desk specialist and junior technology associate roles. Support physicians with precise records and improve patient visit readiness through reliable information handling.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Claims Generalist Associate
Progressive Insurance
Morrow, Georgia
09.2025 - Current
- Reviewed auto claims using Progressive Insurance guidelines and claim systems.
- Gathered loss details from customers, witnesses, and repair shops.
- Verified coverage, policy terms, and claim eligibility for assigned files.
- Documented claim notes, correspondence, and supporting records in claim files.
- Coordinated repairs, estimates, and supplemental reviews with service providers.
- Communicated claim status and next steps to policyholders with clear language.
- Evaluated liability information and applied Progressive claims procedures accurately.
- Responded promptly to customer inquiries regarding their claim status via telephone or email.
- Identified fraudulent activities related to submitted claims and reported them accordingly.
Certified Clinical Medical Assistant
Emory Healthcare
Stockbridge, GA
06.2021 - 08.2025
- Performed patient intake, including taking vital signs and medical histories.
- Considered Epic Super User once Emory transitioned to Epic in 2023.
- Assisted physicians with clinical procedures such as suturing, drawing blood, and administering injections.
- Maintained up-to-date records of patient care, condition, progress, and concerns in the electronic health record system.
- Provided patient education regarding medications, treatments, diet modifications and lifestyle changes to improve health outcomes.
- Documented lab results accurately into the Electronic Medical Record system.
- Conducted EKG tests for patients and monitored heart rate during stress tests.
- Prepared treatment rooms by stocking supplies and ensuring sterile instruments were available.
- Communicated effectively with patients to provide a positive experience throughout their visit.
- Ensured accuracy of all documents related to patient visits including consent forms, discharge instructions and follow-up appointments.
- Answered phones promptly while providing excellent customer service to callers inquiring about services offered at the clinic.
- Participated in continuing education courses relevant to clinical medical assisting duties.
- Contacted pharmacies to submit and refill patients' prescriptions.
Administrative Medical Assistant
Advanced Urology Institute
Snellville, GA
10.2020 - 06.2021
- Greeted patients and scheduled appointments.
- Maintained patient records, including medical histories and insurance information.
- Answered telephones, directed calls, and took messages.
- Assisted physicians with procedures as needed.
- Verified insurance coverage and managed billing processes.
- Performed clerical duties such as typing, transcribing dictation, and updating databases.
- Managed accounts receivable by submitting bills to insurance companies on behalf of patients.
- Processed payments from patients or third-party payers using electronic payment systems.
- Assisted with scheduling surgeries or tests when requested.
- Assisted with referrals and prepared medical records for patients.
ALF Customer Service/Order Entry Pharmacy Technici
Omnicare of Atlanta-CVS Health
Conyers, GA
07.2017 - 08.2020
- Interacted with customers to determine their needs and provided information about products and services.
- Processed orders for products or services accurately and efficiently according to established procedures.
- Answered incoming calls from customers regarding product availability, pricing, order status and other related issues.
- Maintained accurate records of customer interactions using computer systems.
- Performed data entry tasks including entering sales orders into databases.
- Generated reports on customer satisfaction levels as requested by management team.
- Ensured compliance with company policies and procedures when dealing with customers' requests or complaints.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Certified Patient Care Technician
Southeast Georgia Health System
Brunswick, GA
05.2016 - 11.2016
- Interacted with customers to determine their needs and provided information about products and services.
- Processed orders for products or services accurately and efficiently according to established procedures.
- Answered incoming calls from customers regarding product availability, pricing, order status and other related issues.
- Maintained accurate records of customer interactions using computer systems.
- Performed data entry tasks including entering sales orders into databases.
- Generated reports on customer satisfaction levels as requested by management team.
- Ensured compliance with company policies and procedures when dealing with customers' requests or complaints.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.liance.
Education
Master of Science - Health Informatics
Georgia State University
Atlanta, GA05.2027
Bachelor of Science - Healthcare Informatics
Georgia State University
Atlanta, GA05-2025
CompTIA A+ certification - IT-Cybersecurity
Diversity Cyber Council Program
Atlanta03-2024
Associate of Science - Healthcare Professions
Georgia State Perimeter College
Clarkston, GA05-2023
High School Diploma -
Alcovy High School
Covington, GA05-2008
Skills
- Patients' Vital Signs
- Epic Super User
- Surgery
- General Anesthesia Care
- Monitoring Patient Progress
- Preparing Specimens And Samples
- Drug Storage Procedures
- Prescription Tracking
- Recording Vital Signs
- Medical Records Oversight
- Patient History Documentation
- Patient Charting
- Condition Monitoring
- Nutritional Counseling
- Medical Recordkeeping
- Stocking Supplies
- Infection Control Procedures
- Patient Relationship Building
- Patient Documentation
- Patient Scheduling
- Vitals Monitoring
- Telephone Triage
- Rounds Management
- Troubleshooting Malfunctioning Equipment
- Specimen Handling
- Family Education
- Pediatrics
- Medical Procedures
- Privacy And Confidentiality
- Emr / Ehr
- Medication Administration
Certification
- CompTIA A+ (March 2024)
- Certified Clinical Medical Assitatnt
Accomplishments
- Led group of three individuals during Cybersecurity Program, completed different projects and presentations.
- Epic Super User at Emory Healthcare
Timeline
Claims Generalist Associate
Progressive Insurance
09.2025 - Current
Certified Clinical Medical Assistant
Emory Healthcare
06.2021 - 08.2025
Administrative Medical Assistant
Advanced Urology Institute
10.2020 - 06.2021
ALF Customer Service/Order Entry Pharmacy Technici
Omnicare of Atlanta-CVS Health
07.2017 - 08.2020
Certified Patient Care Technician
Southeast Georgia Health System
05.2016 - 11.2016
High School Diploma -
Alcovy High School
Associate of Science - Healthcare Professions
Georgia State Perimeter College
CompTIA A+ certification - IT-Cybersecurity
Diversity Cyber Council Program
Bachelor of Science - Healthcare Informatics
Georgia State University
Master of Science - Health Informatics
Georgia State University