Alana M. Chapman
Lansing,MI
Summary
Experienced with community engagement and resident relations. Utilizes effective communication and organizational skills to foster positive community environments. Track record of solving problems and enhancing resident satisfaction through proactive support.
Overview
3
3
years of professional experience
Work History
Community Assistant
Campus Advantage
05.2024 - Current
- Supported new residents in their transition to the community by providing information on available resources and amenities.
- Maintained accurate records of all communication with residents regarding policy enforcement or incident reports.
- Improved resident satisfaction by addressing concerns, providing resources, and offering support as needed.
- Scheduled and coordinated social events that fostered a sense of belonging among community members.
Coach
Kiki's Gymnastics
11.2022 - Current
- Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
- Boosted player confidence through personalized training sessions and continuous feedback.
- Developed code of conduct for team, promoting discipline and respect both on and off field.
Sales Associate
Aeropostale
03.2022 - 04.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
Associate Degree - Nursing
Lansing Community College
Lansing, MI12-2026
Skills
- Emotional awareness
- Customer service
- Problem-solving skills
- Group leadership
Timeline
Community Assistant
Campus Advantage
05.2024 - Current
Coach
Kiki's Gymnastics
11.2022 - Current
Sales Associate
Aeropostale
03.2022 - 04.2023
Associate Degree - Nursing
Lansing Community College
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