Scuba Diving
Erin Johnson
Madison,MS
Summary
Knowledgeable Community Assistant with a strong track record in helping maximize occupancy rates and reduce turnover through positive communication and skilled community management. Handles conflicts effectively through a solution-oriented approach. Connects positively with tenants to keep accounts current and minimize unsavory behaviors. Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements, and payments. Trainable and committed to creating a warm and inviting atmosphere.
Overview
5
5
years of professional experience
Work History
Community Assistant
Quarters of Oxford
02.2024 - Current
- Oversaw the responsibility of opening and closing the clubhouse properly
- Attended to the resident's questions and concerns
- Engaged in creating social media content for all platforms.
- Successfully logging in residents' packages and mail.
- Increased occupancy rate 25% with improved marketing and tenant relations strategies.
Server
Saltine Restaurant
07.2022 - Current
- Created an interactive culinary dining experience for guests
- Oversaw the responsibilities of opening and closing the restaurant
- Actively problem-solved issues occurring within the restaurant and the customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Bravo Italian Restaurant
06.2021 - 02.2022
- Attended to customer's needs and made them feel welcome
- Cleaning and making sure the restaurant is in tip-top shape
- Helping and making sure co-workers are comfortable.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Hostess and Server
The Ironhorse Grill
12.2020 - 05.2021
- Accurately recording food and drink orders, running entrees, and tallying bills
- Provided excellent service to ensure guest satisfaction.
Hostess
Weidmann's
07.2019 - 03.2020
- Greeted parties with a welcoming smile and friendly attitude
- Coordinated seating arrangements and organized parties among a wait staff of seven
- Managed reservation list and walk-ins for a twenty-seven-table upscale establishment.
Cashier
Cater's Market
03.2019 - 10.2019
- Assisted customers with ordering and purchasing products
- Handled returns and purchases with cash, credit cards, and gift cards
- Prepared entrees promptly.
Education
Highschool Diploma -
West Lauderdale High School
Collinsville, MS06.2020
Associate of Arts - Business Administration
Hinds Community College (Raymond Campus)
Raymond, MS05.2022
Associate of Arts - Business Administration
Northwest Community College
Senatobia, MS05.2023
Skills
- Program Planning
- Emotional awareness
- Documentation Management
- Progress Evaluations
Timeline
Community Assistant
Quarters of Oxford
02.2024 - Current
Server
Saltine Restaurant
07.2022 - Current
Server
Bravo Italian Restaurant
06.2021 - 02.2022
Hostess and Server
The Ironhorse Grill
12.2020 - 05.2021
Hostess
Weidmann's
07.2019 - 03.2020
Cashier
Cater's Market
03.2019 - 10.2019
Highschool Diploma -
West Lauderdale High School
Associate of Arts - Business Administration
Hinds Community College (Raymond Campus)
Associate of Arts - Business Administration
Northwest Community College
Interests
Reading
Working Out
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