Alana Miceli
Thomaston,CT
Summary
File Implementation professional with experience leading end-to-end enrollment file feed implementations from requirements through production deployment. Skilled in file testing, technical troubleshooting, system configuration, SFTP setup, and managing client and vendor relationships. Proven ability to lead technical discussions, coordinate cross-functional teams, mentor colleagues, and drive process improvements that support successful implementations. Eager to leverage both technical expertise and leadership skills in a File Feed Implementation Supervisor role.
Overview
6
6
years of professional experience
Work History
Operation Business Specialist
Voya Financial
12.2022 - Current
- Managed end-to-end enrollment file feed implementations through testing, system configuration, error resolution, and production deployment.
- Led technical implementation meetings with clients and vendors to define requirements, establish timelines, and drive successful integrations.
- Established and validated SFTP connections to ensure reliable and secure data transmission.
- Managed 100+ weekly production files by monitoring performance, analyzing errors, communicating findings externally, and driving timely issue resolution.
- Trained and mentored new colleagues on file implementation processes, technical workflows, and best practices.
- Led process improvement initiatives by updating existing documentation and developing new Statements of Work.
Customer Service Associate
Voya Financial
09.2021 - 12.2022
- Assisted over 40 participants daily with 401(k) inquiries, transactions, and account education.
- Entered detailed requests for further departmental research as necessary.
- De-escalated participant concerns by identifying root causes and providing effective solutions.
Customer Service Clerk
ShopRite
05.2020 - 06.2021
- Coordinated front-end operations by managing schedules and training new cashiers.
- Conducted service desk functions, including call handling, vendor verification, and customer support.
- Performed bookkeeping tasks such as balancing registers and recording sales.
Education
Bachelor of Arts - Intelligence And National Security Studies
Coastal Carolina University
Conway, SC12-2020
Skills
- Data File Implementation
- Error Analysis and Troubleshooting
- SFTP Secure Data Transmission
- Client/Vendor Relationship Management
- Process Improvement
- Conflict Resolution
- Communication and Presentation Skills
- CSV, XML, and LDEx file formats
Timeline
Operation Business Specialist
Voya Financial
12.2022 - Current
Customer Service Associate
Voya Financial
09.2021 - 12.2022
Customer Service Clerk
ShopRite
05.2020 - 06.2021
Bachelor of Arts - Intelligence And National Security Studies
Coastal Carolina University