Alana Mitchell
Mount Vernon,NY
Summary
Motivated and reliable customer service professional with experience in fast-paced food service and entrepreneurship. Strong communication, multitasking, and teamwork skills with a proven ability to deliver excellent customer experiences. Currently expanding skills in the beauty industry.
Overview
3
3
years of post-secondary education
5
5
years of professional experience
Work History
Server/Waitress
The Cheesecake Factory
White Plains, New York
03.2026 - 08.2026
- Provided exceptional customer service in a high-volume dining environment.
- Assisted guests with menu selections and special dietary requests.
- Processed orders accurately using restaurant POS system.
Server / Waiter
Olive Garden
Bronx, NY
06.2025 - 05.2026
- Oversaw service for multiple tables in a busy restaurant setting
- Coordinated with kitchen staff to ensure timely and accurate order delivery
- Provided personalized menu recommendations to enhance customer dining experience
- Processed cash and card transactions at point of sale with precision
- Maintain cleanliness and organization of dining areas
Server
Bowlero
White Plains, NY
01.2025 - 08.2025
- Provided attentive customer service, addressing guest concerns to enhance satisfaction
- Worked with team to coordinate operations, ensuring seamless service delivery
- Oversaw diverse duties to support team efficiency in a high-energy setting
- Displayed patience and professionalism to ensure effective service during busy times
Team Member
Chick-fil-A
Yonkers, NY
07.2024 - 04.2025
- Delivered fast, friendly service in high-volume environment, enhancing customer satisfaction
- Collaborated with team to achieve goals through efficient communication and workflow
- Prepared food while maintaining cleanliness standards to ensure safe dining experience
Apparel Production Intern
DigiPrint T-Shirt Business
06.2021 - 04.2023
- Assisted in production from concept to completion
- Supported production process from concept to completion, ensuring alignment with design specifications
- Ensured adherence to quality control standards to maintain product integrity
Education
Cosmetology License - Cosmetology
Westchester School of Beauty Culture
Mount Vernon, NY 09.2025 - 08.2026
High School Diploma -
Mount Vernon STEAM Academy
Mount Vernon, NY 09.2021 - 01.2024
Skills
- POS Systems
- Point of sale operations
- Cash Handling
- Menu knowledge
- Menu Presentation
- Upselling techniques
- Sales
- Customer Engagement
- Customer Service
- Communication
- Team Collaboration
- Multitasking
- Time Management
- Attention to Detail
- Problem resolution
- Visual Merchandising
- Attention to Detail
Timeline
Server/Waitress
The Cheesecake Factory
03.2026 - 08.2026
Cosmetology License - Cosmetology
Westchester School of Beauty Culture
09.2025 - 08.2026
Server / Waiter
Olive Garden
06.2025 - 05.2026
Server
Bowlero
01.2025 - 08.2025
Team Member
Chick-fil-A
07.2024 - 04.2025
High School Diploma -
Mount Vernon STEAM Academy
09.2021 - 01.2024
Apparel Production Intern
DigiPrint T-Shirt Business
06.2021 - 04.2023