Alana Morales
Fountain Hill,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Apple Inbound Representative
Sequential Technology International
09.2019 - 11.2023
- Assessed customer needs and provided solutions to resolve their issues in a timely manner. Processed customers' orders over the phone
- Provided technical support to customers on Apple IOS devices as well as Audi and Audi Gen 2 automobiles.
- Answered incoming calls from customers and provided assistance with IOS/ Audi inquiries such as SIMs, IMEIs, SOCs and Rate Plans.
Cash/Bank Officer
Sands Casino
10.2018 - 09.2019
- Processed customer transactions, including cashing checks, redeeming chips and tokens, and exchanging currency.
- Balanced the cash drawer at the beginning and end of each shift.
- Verified customer identification to ensure compliance with gaming regulations.
- Performed main banker duties by preparing deposits and accepting cash orders, preparing slot wallets and tills and consolidating cage transactions.
Store Manager
Ahart's Market
11.2014 - 10.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached, mentored and trained team members in order to improve their job performance.
Education
High School Diploma -
Liberty High School
Bethlehem, PA06.2017
Skills
- Cash Office
- Project Management
- Complaint Handling
- CRM Software
- Customer Service
- Critical Thinking
- Staff Training
Timeline
Apple Inbound Representative
Sequential Technology International
09.2019 - 11.2023
Cash/Bank Officer
Sands Casino
10.2018 - 09.2019
Store Manager
Ahart's Market
11.2014 - 10.2018
High School Diploma -
Liberty High School
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