Hi, I’m
Alana Munsell
Goshen,Indiana
Summary
Detail-oriented Patient Registrar with extensive medical services background and strong work ethic. Personable and professional with 11+ years of healthcare office experience. Proficient in record keeping, appointment setting and insurance processing. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
14
years of professional experience
Work History
Goshen HealthPediatric Rehabilitation
Patient Registrar
09.2011 - Current
Job overview
- Greet every patient and family with personable approach and provide knowledgeable service.
- Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
- Process eligibility and benefits verification and authorization requests.
- Achieve insurance pre-authorizations to enable timely patient procedures .
- Train new staff on current, correct insurance verification procedures.
- Establish and generate reports to track insurance verifications and authorizations for case load of around 200 patients.
- Collect payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives with 100% accuracy rate.
- Explain financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Verify paperwork accuracy and check for completion prior to processing.
- Answer and manage incoming and outgoing calls while recording accurate messages for distribution to staff.
- Image and scan patient and registration documentation into electronic patient records.
- Use Meditech Expanse to schedule and manage patient appointments.
- Follow up on missed appointments with patients to reschedule and promote continuity of care.
- Resolve scheduling conflicts to avoid double-booked appointments and provider availability issues.
- Prepare and process patient referrals.
- Performed patient intake interviews, recording and documenting relevant information.
- Prepare, organize and maintain patient charts and filing system to promote quick data finding for staff.
DES Dance StudioGoshen, IN
Dance Instructor
08.2019 - Current
Job overview
- Choreograph routines for Recitals, Performances and Competitions for class sizes ranging from 1-15 students.
- Utilize different styles of teaching to accommodate students of all capabilities.
- Offer one-on-one instruction to students by appointment.
- Create healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Plan, prepare, and deliver lesson plans introducing students to dance techniques such as Ballet, Jazz, Tap, Lyrical, Contemporary, and Modern.
- Communicate with students and parents in person, via email, and by phone to resolve issues and answer questions.
Live Out Loud Fitness And HealthGoshen, IN
Certified Group Fitness Instructor
09.2017 - 08.2019
Job overview
- Developed creative and fun fitness classes to keep participants engaged and motivated.
- Educated members on proper movement techniques and safe equipment use to reduce risk of injury.
IU Health Get Strong Fitness CenterGoshen, IN
Certified Group Fitness Instructor
11.2014 - 08.2017
Job overview
- Taught diverse group fitness classes designed to improve cardiovascular health, strength and mobility.
- Planned and executed group fitness sessions with warm-ups and cool-downs.
Public Partnerships LLCElkhart, IN
Certified Home Health Aide
04.2009 - 01.2015
Job overview
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted disabled clients to support independence and well-being.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Greencroft Health CareGoshen, IN
Certified Nursing Assistant
05.2009 - 09.2011
Job overview
- Delivered individualized patient care for 7-14 residents a day, by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Education
University of AkronAkron, OH
Bachelor of Arts from Dance
08.2004
University Overview
- Dean's List- 2 years (2002-2004)
- University of Akron Dance Company Member 2000-2004
- Terpsichore Dance Club Member 2001-2004
Alma High School, Alma, MIAlma, MI
High School Diploma
05.2000
University Overview
- President of National Vocational Honor's Society
- Member of Student Council
Skills
- Adaptable and Flexible
- Customer Satisfaction
- Strong knowledge of Insurance Eligibility, Benefits and Authorizations
- CPT Coding, ICD10 coding
- Forms and Spreadsheet Creation
- Phone and Email Etiquette
- Computer Proficiency (Meditech Expanse, Outlook, Teams, Excel, PowerPoint, Microsoft Word, Zoom, NexGen)
- Scheduling and Coordinating Patient's Therapy Sessions
- Registration Processing
- Collecting Co-Pays & Self-Pay Payments-(RevSpring & AccuReg)
- Insurance Company Knowledge, MCD/MCR/Commerical/Work Comp
- Verbal and Written Communication
- Parent/patient relations
- Mentoring and leadership skills
Timeline
Dance Instructor
DES Dance Studio
08.2019 - Current
Certified Group Fitness Instructor
Live Out Loud Fitness And Health
09.2017 - 08.2019
Certified Group Fitness Instructor
IU Health Get Strong Fitness Center
11.2014 - 08.2017
Patient Registrar
Goshen Health
09.2011 - Current
Certified Nursing Assistant
Greencroft Health Care
05.2009 - 09.2011
Certified Home Health Aide
Public Partnerships LLC
04.2009 - 01.2015
University of Akron
Bachelor of Arts from Dance
Alma High School, Alma, MI
High School Diploma