Natalie Dunn
New Lexington,OH
Summary
Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Also extremely versatile with an extensive background in sales and customer service. Dedicated individual to providing the best customer experience no matter the setting.
Overview
6
6
years of professional experience
Work History
Patient Registrar
Fairfield Medical Center
06.2022 - Current
- Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
- Reduced wait times for patients by expediting the check-in process through proficient multitasking abilities.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Proficient use of Microsoft Office Suit Programs
- Enhanced data accuracy by diligently verifying insurance coverage, demographic information, and other essential details.
- Maintained up-to-date knowledge of hospital policies, procedures, and insurance requirements to provide accurate information to patients during registration.
- Maintained a well-organized work environment, ensuring easy access to necessary documents and materials for efficient daily operations.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Successfully reduced errors in billing processes through meticulous attention to detail when entering insurance codes and other relevant financial data.
- Acted as a liaison between patients and healthcare providers, resolving any concerns related to scheduling, insurance, or other administrative matters.
- Used Revenue Cycle to schedule and manage patient appointments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Efficiently obtained clinical medical records through the use of EMR systems such as OSU CareLink and OhioHealth EPIC.
- Accurately verified medication lists to ensure the proper refills would be passed onto the clinical staff.
- Collaborated with medical staff to ensure a seamless transition for patients from registration to their appointments or procedures.
- Efficiently sort through and organize all incoming faxes to their appropriate person.
Retail Sales Worker
Dave’s Feed and Seed
06.2018 - 06.2022
- Achieved sales targets through effective communication and persuasive selling techniques.
- Managed cash register transactions accurately, maintaining accountability for all financial activities during shifts worked.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Provided personalized recommendations based on customer preferences or specific needs.
- Ensured stock availability by regularly conducting inventory checks on popular items, reducing instances of missed sales opportunities due to out-of-stock products.
- Trained new employees on company policies, sales strategies, and merchandise offerings to enhance team performance.
- Effectively managed handling and loading merchandise up to 50 pounds in weight on a consistent basis.
- Collaborated with store management to plan and execute in-store events, boosting foot traffic and generating excitement for new product launches or seasonal promotions.
Education
Bachelor of Science - Health Services Administration
Ohio University
Lancaster, OH12.2023
High School Diploma -
New Lexington High School
New Lexington, OH05.2020
Skills
- Patient Confidentiality
- Professionalism and Ethics
- Documentation Accuracy
- Data Entry Expertise
- Appointment Scheduling
- Maintaining Records
- Electronic Recordkeeping
- Payment Collection
- Medical Terminology Knowledge
- EMR Use
- Adaptable and Flexible
References
Grant Brame, PA-C (740)-605-0155
Valarie Kasler, CMA (740)-541-3807
David Horn (740)-243-4996
Timeline
Patient Registrar
Fairfield Medical Center
06.2022 - Current
Retail Sales Worker
Dave’s Feed and Seed
06.2018 - 06.2022
Bachelor of Science - Health Services Administration
Ohio University
High School Diploma -
New Lexington High School
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