Jacki King
Marble Falls
Summary
Dedicated Patient Service Representative with expertise in insurance verification and patient relations. Proven track record of reducing wait times and improving patient satisfaction through effective communication and organizational skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Registrar
St. David's Round Rock Medical Center
12.2023 - Current
- Registered patient information accurately in electronic health record system.
- Verified insurance details and ensured compliance with regulatory requirements.
- Assisted patients with appointment scheduling and check-in processes.
- Keeping the lobby clean
- Ordering administrative supplies
- Ordering patient snacks
- Reduced wait times for patients by expediting the check-in process through proficient multitasking abilities.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Gathered demographic and insurance information to register patients for medical appointments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Patient Service Representative
Texas Oncology
09.2023 - 11.2023
- Managed patient inquiries and scheduling to optimize appointment efficiency.
- Facilitated communication between patients and healthcare providers, ensuring clarity and understanding.
- Processed patient registrations and insurance verifications accurately and efficiently.
- Assisted in resolving patient concerns, improving overall satisfaction and retention rates.
- Collaborated with medical staff to streamline workflow processes in high-traffic areas.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Assisted patients in filling out check-in and payment paperwork.
Patient Care Coordinator
RPC Temporary Agency
02.2023 - 09.2023
- Coordinated patient appointments, ensuring efficient scheduling and minimal wait times.
- Managed patient inquiries, providing accurate information and resolving issues promptly.
- Facilitated communication between healthcare providers and patients to enhance care continuity.
- Assisted in maintaining electronic health records for accuracy and compliance with regulations.
- Implemented process improvements that streamlined administrative workflows in patient care operations.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Delivered excellent patient experiences and direct care.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Ensured compliance with healthcare regulations and patient privacy laws, maintaining safe and confidential environment.
Patient Registrar
St. David's Round Rock Medical Center
10.2020 - 10.2022
- Educated patients on necessary documentation and hospital protocols.
- Collaborated with healthcare providers to streamline registration workflows.
- Resolved patient inquiries regarding billing, services, and eligibility efficiently.
- Maintained confidentiality of patient data in accordance with HIPAA regulations.
- Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
- Facilitated timely check-in by greeting visitors and establishing purpose of visits.
- Managed high-stress situations calmly and professionally while prioritizing multiple competing demands during peak hours or emergency situations.
- Maintained a well-organized work environment, ensuring easy access to necessary documents and materials for efficient daily operations.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Streamlined the registration process for better efficiency with effective communication and organization skills.
- Acted as a liaison between patients and healthcare providers, resolving any concerns related to scheduling, insurance, or other administrative matters.
- Collaborated with medical staff to ensure a seamless transition for patients from registration to their appointments or procedures.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Followed up on missed appointments with patients to reschedule and promote continuity of care.
- Performed various administrative tasks by filing, copying and faxing documents.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Education
High School Diploma -
Eastbrook High School
Marion, INSkills
- Organizational growth
- Patient confidentiality
- Professionalism and ethics
- Documentation accuracy
- Appointment scheduling
- Data entry expertise
- Scheduling
- Insurance verification
- Information documentation
- Cross-cultural sensitivity
- Healthcare software
- Processing payment
- Speaking clearly
- Strong interpersonal skills
- Medical terminology proficiency
- Patient relations
Certification
- CMAA - Certified Medical Administrative Assistant
- BLS CERTIFIED
Timeline
Patient Registrar
St. David's Round Rock Medical Center
12.2023 - Current
Patient Service Representative
Texas Oncology
09.2023 - 11.2023
Patient Care Coordinator
RPC Temporary Agency
02.2023 - 09.2023
Patient Registrar
St. David's Round Rock Medical Center
10.2020 - 10.2022
High School Diploma -
Eastbrook High School