Summary
Overview
Work History
Education
Skills
Timeline
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Vikas Bhagat

Bronx,NY

Summary

Professional healthcare administrative with a strong patient registration and data management background. Known for effective communication, accuracy in handling patient information, and adaptability in fast-paced environments. Strong focus on team collaboration and achieving results, ensuring smooth operations and positive patient experiences. Skilled in electronic health records, patient intake, and insurance verification, with a dependable and flexible approach to changing needs.

Overview

28
28
years of professional experience

Work History

Patient Registrar

NY Presbyterian Fresh Meadows Pediatrics
04.2024 - Current
  • As the first point of contact for patients, physician offices, insurance companies, and hospital staff, communicate and liaise with patients, families, and other providers as needed.
  • Welcome, register patients, complete the check-in and check-out process
  • Support General Pediatric physicians and multiple physicians from five different pediatric specialties at a multi-specialty clinic with a high patient volume
  • Responsible for the registration of patients, scheduling patient appointments, collecting and verifying all insurance information, entering demographic data, and collecting copayments
  • Answer, triage, and transfer phone calls and screen and pass on messages as appropriate, and communicate with and respond to patients' questions and concerns via the patient portal & CRM
  • Receive and send relevant outside records, forms, faxes, scan, type, and upload relevant correspondence and update patients and providers as needed
  • Obtain copies of patient insurance cards, and identification to enter demographic, financial, insurance, and clinical information on Epic
  • Correctly identify, collect, and process co-pays and deductibles from patients and facilitate resolution of billing issues by liaising with patient accounting, patients, and insurance representatives

Home Health Aide

Longevity Health Services LLC
03.2019 - Current
  • Enable patients to stay in their home by monitoring and recording patient conditions, providing support and personal services
  • Monitors patient condition by observing physical and mental condition, intake, and output
  • Supports patients by providing housekeeping and laundry services, shopping for food and other household requirements, preparing and serving meals and snacks, and running errands

Administrative Assistant

NY Presbyterian Hudson Valley Hospital
04.2023 - 07.2023
  • Greet and register patients in a tactful and courteous manner
  • Collect co-payments and fees and issue receipts to patients
  • Ability to multi-task and perform various registration duties efficiently working in a busy healthcare

Front Desk Associate

NYC Health & Hospitals
11.2020 - 03.2022
  • Reporting to the Testing Site Operational Lead, greet and welcome patients, family members, vendors, and employees in a professional manner
  • Interact with patients to ensure that their demographic and insurance information is recorded correctly on Epic
  • Coordinate with providers, nurses, techs, and other staff to resolve problems; contact patients if needed for verification or to share information
  • Provide timely routine reporting on patient flow and volume as required
  • Support site-level efforts to maintain a positive patient experience for New Yorkers getting tested for COVID-19

Medical Record Analyst

Montefiore Medical Center
09.2005 - 04.2014
  • Perform a wide range of record keeping and analytical duties within the department
  • Record and interpret medical encounters to ensure accuracy and consistency and use correct ICD-9, CPT-4 and HCPCS codes
  • Responsible for filing, sorting, running queries and updating patient information

Rural Carrier Associate

United States Postal Service
04.2004 - 03.2005
  • Collected, sorted, and dispersed incoming mail for daily assigned postal routes
  • Operated motor vehicle to deliver mail and parcels in a reliable and efficient manner

Cashier/Sales Associate

TURCO'S/Pathmark
01.1997 - 01.2000
  • Managed cash register, check and credit card sale transactions with speed and efficiency

Education

Certified Coding Associate (CCA) -

Montefiore Medical Center
06.2008

Earned 50 Credits - Liberal Arts

Touro College
12.2004

Diploma in Computer Applications -

Workforce Career Center
12.2000

Skills

  • Coding and Customer Service
  • Epic
  • Medical Terminology, Records, and Medical Billing
  • Insurance Verification
  • Microsoft Office Suite
  • Excel, Outlook, PowerPoint, Word
  • Multilingual
  • Hindi
  • Punjabi
  • Urdu
  • Organizational growth
  • Patient confidentiality
  • Professionalism and ethics
  • Documentation accuracy

Timeline

Patient Registrar

NY Presbyterian Fresh Meadows Pediatrics
04.2024 - Current

Administrative Assistant

NY Presbyterian Hudson Valley Hospital
04.2023 - 07.2023

Front Desk Associate

NYC Health & Hospitals
11.2020 - 03.2022

Home Health Aide

Longevity Health Services LLC
03.2019 - Current

Medical Record Analyst

Montefiore Medical Center
09.2005 - 04.2014

Rural Carrier Associate

United States Postal Service
04.2004 - 03.2005

Cashier/Sales Associate

TURCO'S/Pathmark
01.1997 - 01.2000

Earned 50 Credits - Liberal Arts

Touro College

Diploma in Computer Applications -

Workforce Career Center

Certified Coding Associate (CCA) -

Montefiore Medical Center
Vikas Bhagat