Professional healthcare administrative with a strong patient registration and data management background. Known for effective communication, accuracy in handling patient information, and adaptability in fast-paced environments. Strong focus on team collaboration and achieving results, ensuring smooth operations and positive patient experiences. Skilled in electronic health records, patient intake, and insurance verification, with a dependable and flexible approach to changing needs.
Overview
28
28
years of professional experience
Work History
Patient Registrar
NY Presbyterian Fresh Meadows Pediatrics
04.2024 - Current
As the first point of contact for patients, physician offices, insurance companies, and hospital staff, communicate and liaise with patients, families, and other providers as needed.
Welcome, register patients, complete the check-in and check-out process
Support General Pediatric physicians and multiple physicians from five different pediatric specialties at a multi-specialty clinic with a high patient volume
Responsible for the registration of patients, scheduling patient appointments, collecting and verifying all insurance information, entering demographic data, and collecting copayments
Answer, triage, and transfer phone calls and screen and pass on messages as appropriate, and communicate with and respond to patients' questions and concerns via the patient portal & CRM
Receive and send relevant outside records, forms, faxes, scan, type, and upload relevant correspondence and update patients and providers as needed
Obtain copies of patient insurance cards, and identification to enter demographic, financial, insurance, and clinical information on Epic
Correctly identify, collect, and process co-pays and deductibles from patients and facilitate resolution of billing issues by liaising with patient accounting, patients, and insurance representatives
Home Health Aide
Longevity Health Services LLC
03.2019 - Current
Enable patients to stay in their home by monitoring and recording patient conditions, providing support and personal services
Monitors patient condition by observing physical and mental condition, intake, and output
Supports patients by providing housekeeping and laundry services, shopping for food and other household requirements, preparing and serving meals and snacks, and running errands
Administrative Assistant
NY Presbyterian Hudson Valley Hospital
04.2023 - 07.2023
Greet and register patients in a tactful and courteous manner
Collect co-payments and fees and issue receipts to patients
Ability to multi-task and perform various registration duties efficiently working in a busy healthcare
Front Desk Associate
NYC Health & Hospitals
11.2020 - 03.2022
Reporting to the Testing Site Operational Lead, greet and welcome patients, family members, vendors, and employees in a professional manner
Interact with patients to ensure that their demographic and insurance information is recorded correctly on Epic
Coordinate with providers, nurses, techs, and other staff to resolve problems; contact patients if needed for verification or to share information
Provide timely routine reporting on patient flow and volume as required
Support site-level efforts to maintain a positive patient experience for New Yorkers getting tested for COVID-19
Medical Record Analyst
Montefiore Medical Center
09.2005 - 04.2014
Perform a wide range of record keeping and analytical duties within the department
Record and interpret medical encounters to ensure accuracy and consistency and use correct ICD-9, CPT-4 and HCPCS codes
Responsible for filing, sorting, running queries and updating patient information
Rural Carrier Associate
United States Postal Service
04.2004 - 03.2005
Collected, sorted, and dispersed incoming mail for daily assigned postal routes
Operated motor vehicle to deliver mail and parcels in a reliable and efficient manner
Cashier/Sales Associate
TURCO'S/Pathmark
01.1997 - 01.2000
Managed cash register, check and credit card sale transactions with speed and efficiency
Education
Certified Coding Associate (CCA) -
Montefiore Medical Center
06.2008
Earned 50 Credits - Liberal Arts
Touro College
12.2004
Diploma in Computer Applications -
Workforce Career Center
12.2000
Skills
Coding and Customer Service
Epic
Medical Terminology, Records, and Medical Billing
Insurance Verification
Microsoft Office Suite
Excel, Outlook, PowerPoint, Word
Multilingual
Hindi
Punjabi
Urdu
Organizational growth
Patient confidentiality
Professionalism and ethics
Documentation accuracy
Timeline
Patient Registrar
NY Presbyterian Fresh Meadows Pediatrics
04.2024 - Current
Administrative Assistant
NY Presbyterian Hudson Valley Hospital
04.2023 - 07.2023
Front Desk Associate
NYC Health & Hospitals
11.2020 - 03.2022
Home Health Aide
Longevity Health Services LLC
03.2019 - Current
Medical Record Analyst
Montefiore Medical Center
09.2005 - 04.2014
Rural Carrier Associate
United States Postal Service
04.2004 - 03.2005
Cashier/Sales Associate
TURCO'S/Pathmark
01.1997 - 01.2000
Earned 50 Credits - Liberal Arts
Touro College
Diploma in Computer Applications -
Workforce Career Center
Certified Coding Associate (CCA) -
Montefiore Medical Center
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