Alana Patrick
Austell,GA
Summary
Proven track record of enhancing customer satisfaction and meeting daily quotas, demonstrated across roles at FedEx and other companies. Skilled in package handling and exceptional customer service, consistently exceeded performance targets by efficiently managing tasks and resolving complex issues, ensuring operational excellence and safety compliance.
Overview
6
6
years of professional experience
Work History
Unloader
FedEx
01.2022 - 07.2024
- Assisted other team members in navigating large loads.
- Unloaded packages with care and placed in proper staging area.
- Collaborated with team members to complete unloading tasks in a timely manner, ensuring deadlines were met consistently.
- Used barcode scanners and other technology to track and document cargo information.
- Handled hazardous materials with care by following relevant safety guidelines to avoid environmental hazards.
Call Center Representative
TEKsystems
12.2020 - 11.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Server
Sakura Japanese Sushi And Grill
07.2019 - 10.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Picker Packer
Fastenal
05.2018 - 02.2019
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
- Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
Education
High School Diploma -
Chapel Hill High School
Douglasville, GA05.2018
Skills
- Efficient Work Pace
- Package handling
- Scanner operation
- Loading and unloading
- Safety Protocols
- Guest Engagement
- Exceptional customer service
- Problem-solving skills
- Customer Support
- Data Entry
Timeline
Unloader
FedEx
01.2022 - 07.2024
Call Center Representative
TEKsystems
12.2020 - 11.2022
Server
Sakura Japanese Sushi And Grill
07.2019 - 10.2020
Picker Packer
Fastenal
05.2018 - 02.2019
High School Diploma -
Chapel Hill High School