ALANA PEARLMAN
Coral Springs,FL
Summary
Dedicated professional prepared to bring extensive expertise and results-oriented approach to any role. Known for effectively managing tasks and teams of up to 30+. Supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.
Overview
12
12
years of professional experience
Work History
Specialist
Apple
07.2024 - Current
- Followed all company policies and procedures to deliver quality work.
- Delivering exceptional customer service to customers, getting to know them by following the Apple Steps of Service to deliver a full solution.
- Supported in an NSO, working with multiple Tech & Merch Pros to ensure entire FOH was set up based on proper PLAN-O, merchandising, and visual standards.
- Support both opening and closing Visual Standards
Store Manager
Starbucks
01.2017 - 04.2017
- Developed and executed community outreach programs to build strong customer relationships
- Led customer service initiatives that resulted in top performance across all state metrics
- Supported the opening of new stores by training staff on customer service best practices and ensuring a smooth launch
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Assistant Store Manager
Starbucks
01.2017 - 04.2017
- Supported the store manager in leading the team to deliver top-tier customer service, particularly during the pandemic
- Played a key role in maintaining high customer experience scores by ensuring all team members were well-trained and motivated
- Facilitated customer feedback sessions and implemented improvements based on customer suggestions
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
General Manager
Jamba Juice
01.2013 - 01.2017
- Elevated customer service by implementing training programs focused on customer interaction, service efficiency, and product knowledge
- Organized community events to engage with local customers, enhancing brand loyalty and customer satisfaction
Education
High School Diploma -
J.P. Taravella High School
Coral Springs06-2015
Skills
- Staff Training and Development
- Conflict Resolution
- Leadership and team building
- Operational Management
- Multitasking and organization
- Customer Relations
- Expert problem solving
- Personalized Service
- Outstanding communication skills
- Customer Feedback
- Sales Optimization
- Marketing Initiatives
- Budgeting and Forecasting
- Inventory Management
- Process Improvement
- Time Management
- Inventory Software
- Team Collaboration
- Training and coaching
- Recruitment and hiring
Timeline
Specialist
Apple
07.2024 - Current
Assistant Store Manager
Starbucks
01.2017 - 04.2017
Store Manager
Starbucks
01.2017 - 04.2017
General Manager
Jamba Juice
01.2013 - 01.2017
High School Diploma -
J.P. Taravella High School