ALANA PLASENCIA
LAS VEGAS,US
Summary
Sales Rep with three years of dynamic experience in enhancing customer satisfaction and driving revenue growth through innovative sales strategies. Demonstrates exceptional leadership and adaptability, having independently managed store operations and improved sales performance. Possesses a strong aptitude for problem-solving and conflict resolution, ensuring seamless customer experiences and efficient store operations. Eager to leverage skills in customer engagement and sales strategy to foster long-term client relationships and contribute to business success.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
IntouchCX
Las Vegas, NV
02.2025 - 02.2026
- Resolved customer inquiries through multiple channels, ensuring prompt and accurate responses.
- Developed and maintained comprehensive knowledge base for product information, enhancing response accuracy.
- Facilitated conflict resolution strategies, effectively addressing escalated customer concerns with professionalism.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Call Center Sales Representative
RDI Corporation
Las Vegas, NV
11.2024 - 02.2026
- Developed targeted sales pitches based on customer profiles and needs assessment
- Giving customers insight on product knowledge
- Exceeding high matrix levels
- Phone etiquette
- Made high volume sales based off of goals
- Worked with multiple systems at once
Sales Rep
Nets Enterprise
08.2024 - 10.2025
- Managed store operations independently, enhancing sales and customer satisfaction.
- Increased accessory sales and family plan bundling efficiency, boosting revenue.
- Resolved technical issues swiftly, ensuring seamless customer experiences.
- Led solo store openings and closings, demonstrating reliability and leadership.
- Specialized in sales and service, driving significant improvements in customer relations.
Sales Rep
L&G Enterprises
11.2022 - 08.2024
- Opened and closed stores
- Ran Stores solo most of the time
- Specialized in sales and customer service
- Troubleshooting technology
Education
High School Diploma -
Spring Valley High School
Las Vegas06.2024
Skills
Motivated (Experienced)
Communication (Experienced)
Problem Solving (Experienced)
Team Player (Experienced)
Leadership (Skillful)
Adaptability (Skillful)
Customer Engagement (Experienced)
Sales Strategy (Experienced)
Conflict Resolution
Time Management (Experienced)
Problem-solving skills
Customer support
Data entry
Customer service
Verbal and written communication
Resolving issues
Inbound phone calls
Call center operations
Call control
Product knowledge
Payment processing
Gathering information
Building rapport
Inbound phone call management
Quality control
Logging call information
Cash handling
Timeline
Customer Service Representative
IntouchCX
02.2025 - 02.2026
Call Center Sales Representative
RDI Corporation
11.2024 - 02.2026
Sales Rep
Nets Enterprise
08.2024 - 10.2025
Sales Rep
L&G Enterprises
11.2022 - 08.2024
High School Diploma -
Spring Valley High School