Fallon Ainsworth
Las Vegas,NV
Summary
Authorized to work in the US for any employer
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Aerotek
San Diego, CA
10.2021 - 02.2022
- I processed medical dental and vision benefits
- As well as life insurance as a remote customer service representative
Officer
Metro One Loss Prevention
Moreno Valley, CA
08.2021 - 10.2021
- Was a security officer for Amazon air
- Did scans and walk through scans on employees through the front entrance.
Security Guard
Wells Fargo home mortgage
Moreno Valley, CA
12.2020 - 05.2021
- Observe and report and take hourly tours
- Report incidents if needed
- I have a active guard card.
AppleOne
Moreno Valley, CA
11.2019 - 06.2020
- I processed mortgage payments and went over home details with city taxes and payments.
Supervisor
SITEL
04.2016 - 06.2019
- Worked to de-escalate consumers and assist with account resolution
- Worked as mentor to onboard new Agents
- Tier 2 escalation:
- Handle escalated calls per customers request to speak to a supervisor
- Mentor:
- Train new on boarding agents and walk them through the steps of handling calls and providing great customer service
- Was available on the floor for dispute processing, and help with questions on handling a call so it wouldn’t be escalated to tier 2
- QA: quality assurance
- Had my own crew of 16 agents and had to grade 2 calls per agent for QA
- If they scored a 0 or under 80% they had to be coached and given the whole procedure of the correct step that should have been followed
- Had collaborating calls with the clients and provided feedback for new policy’s and procedures
- I work with OMS , coaches and clients.
Customer Service Agent/Mentor
Sitel
Las Vegas, NV
10.2016 - 04.2017
- Answered calls and assisted with resolving credit file discrepancies for consumers.
Program Assistant
CLARK COUNTY SAFEKEY
Las Vegas, NV
04.2015 - 09.2016
- Train employees on paperwork and payments also answer and transfer calls.
Admin Clerk/Teacher Assistant
RAINBOW CHILDREN ACADEMY
03.2011 - 06.2013
- Managed a class of 2-3yr old children for developmental academics
Overnight Stocker, WALMART
03.2009 - 06.2009
- Unload shipment trucks and prepare store for grand opening.
Cashier/Customer Service/Sales Associate/Stocker
Secret
, Victoria
11.2007 - 06.2008
Education
HIGH SCHOOL DIPLOMA - undefined
Inglewood Adult School
2006
Skills
- Tendency to be reliable, dependable, and act with integrity at work
- Tendency to be well-organized, rule-abiding, and hard-working
- Call Center Representative versed in customer support in high call volume
- Environments Superior computer skills and telephone etiquette Motivated customer
- Credit card processing Creative problem solver
- Exceptional communication skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Customer Service Representative
Aerotek
10.2021 - 02.2022
Officer
Metro One Loss Prevention
08.2021 - 10.2021
Security Guard
Wells Fargo home mortgage
12.2020 - 05.2021
AppleOne
11.2019 - 06.2020
Customer Service Agent/Mentor
Sitel
10.2016 - 04.2017
Supervisor
SITEL
04.2016 - 06.2019
Program Assistant
CLARK COUNTY SAFEKEY
04.2015 - 09.2016
Admin Clerk/Teacher Assistant
RAINBOW CHILDREN ACADEMY
03.2011 - 06.2013
Overnight Stocker, WALMART
03.2009 - 06.2009
Cashier/Customer Service/Sales Associate/Stocker
Secret
11.2007 - 06.2008
HIGH SCHOOL DIPLOMA - undefined
Inglewood Adult School