Carissa Mccoy
Michigan City,IN
Summary
Seasoned Customer Service Representative with a proven track record of enhancing customer satisfaction and streamlining operations. At Teleperformance USA, excelled in resolving complex issues, leveraging skills in data integrity and issue resolution. Known for reliability and a customer-focused approach, consistently delivering results with sensitivity and professionalism.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Teleperformance USA
Michigan City, IN
05.2024 - 10.2024
- Maintained detailed records of customer interactions, transactions and comments for future reference.Answered customer inquiries via phone, email, and chat.Resolved complex problems by working with other departments to provide solutions that meet customer needs.Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.Provided accurate information about products and services to customers.De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered customer inquiries via phone, email, and chat.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided accurate information about products and services to customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly and efficiently.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Customer Service Representative
Indiana Paging Network
Laporte, IN
06.2022 - 07.2022
- Answered customer inquiries via phone, email, and chat.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Updated databases with new and modified customer data.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.if7
Customer Service Representative
Hearthside Food Solutions
Michigan City, IN
10.2021 - 05.2022
- Made outbound calls to obtain account information.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Set up and activated customer accounts.
Customer Service Representative
Faspak
Michigan City, IN
10.2020 - 10.2021
- Able to be thorough and to pay attention to detail
- Putting together products with great care to meet all safety guidelines.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Production Worker/Presser
CONCORD CUSTOM CLEANERS
Michigan City, IN
10.2019 - 08.2020
- Organize lien carts for washing and drying
- Able to handle a high volume of laundry area with speed and accuracy
- Oversee various laundry projects as necessary
- Sorting, washing, drying, pressing, and folding clothing and other textile items
- Performing minor sewing duties as needed
- Removing stains from items using the appropriate procedures
- Able to apply excellent verbal and communication skills.
Cashier
Krystal's
Memphis, TN
09.2015 - 10.2017
- Responsible for greeting and assisting customers on a daily basis
- Closed and restocked stored for next day business
- Demonstrate strong customer-focused service and transform every customer interaction into a positive customer experience
- Handling cash and preparing meals in a timely manner.
Package Handler
FedEx
Memphis, TN
08.2014 - 04.2015
Warehouse Associate
Staffline
11.2011 - 06.2014
- Examined contents and compare with records, such as manifests, invoices, or orders, to verify accuracy of incoming or outgoing shipment
- Prepared documents, such as work orders, bills of lading, or shipping orders, to route materials
- Packed, sealed, labeled, and affixed postage to prepare materials for shipping, using work devices such as hand tools, power tools, and postage meter.
Handler
- Maintain quality control standards by checking items as they come in
- Kept records of items received and damaged merchandise returned
- Knowledge of each department functions
- Store items in an orderly and accessible manner in supply rooms and other areas
- Mark stock items using identification tags, stamps, electric marking tools, or other labeling equipment
- Receive and count stock items and record data manually or using computer.
Education
High school diploma - General studies
Fairley High School
Memphis, TN05.2009
Skills
- Understanding privacy rules and regulations associated with patient records
- Full results: Proficient
- Customer service — Highly Proficient
- May 2022
- Identifying and resolving common customer issues
- Full results: Highly Proficient
- Call center customer service — Proficient
- Demonstrating customer service skills in a call center setting
- Data entry: Attention to detail — Proficient
- Maintaining data integrity by detecting errors
- Customer focus & orientation — Proficient
- Responding to customer situations with sensitivity
- Work style:
- Reliability — Proficient
- Tendency to be reliable, dependable, and act with integrity at work
- Development in any professional field
- Credit Card Payment Processing
- Issue and Complaint Resolution
Contact
Michigan City, IN 46360
Certification
- Certified Birth Doula - September 10,2024
- Servsafe - September 7, 2024
Timeline
Customer Service Representative
Teleperformance USA
05.2024 - 10.2024
Customer Service Representative
Indiana Paging Network
06.2022 - 07.2022
Customer Service Representative
Hearthside Food Solutions
10.2021 - 05.2022
Customer Service Representative
Faspak
10.2020 - 10.2021
Production Worker/Presser
CONCORD CUSTOM CLEANERS
10.2019 - 08.2020
Cashier
Krystal's
09.2015 - 10.2017
Package Handler
FedEx
08.2014 - 04.2015
Warehouse Associate
Staffline
11.2011 - 06.2014
Handler
High school diploma - General studies
Fairley High School