Christie McFann
New Lexington,OH
Summary
Authorized to work in the US for any employer
Overview
17
17
years of professional experience
Work History
Internet Customer Service Representative
Vance Outdoors/Sportsmans Outdoor Superstore
05.2022 - Current
- Process online orders
- Communicate with customers through email and phone
- Answer incoming calls to assist customers with questions and placing orders
- Check firearm and ammunition orders for compliance with customer's local laws
- Verify federal firearms license for all firearm orders
- Obtain and attach federal firearms license, state credentials as necessary
- Add federal firearms licenses to the database
- Keep up to date on the firearm regulations for each state
- Ensure each order has all documentation needed to process, and reaching out through phone and email to obtain if necessary
- Coordinate with FedEx to find lost packages or return packages as needed
- Listen to customer voicemails and follow up
- Data entry.
Operational Support Specialist
Pier 1 Imports
09.2017 - 09.2020
- Correct inventory errors in system
- Supervision of packing and dunnage areas
- Research and correct orders with shipping errors.
Operational Trainer/Data Entry
Eddie Bauer
09.2013 - 09.2017
- I was the operational trainer for retail receiving
- I trained associates and performed the job duties
- I wrote up count sheets from pack lists, accepted shipments into the system, data entry of shipments, and label orders
- I am tugger certified
- I have also been a trainer in returns exam and I worked in the pick department at times
- I am cross trained in pick, returns, and ticketing
- I have completed the Lead
- Now program through Focus 3.
Correctional Officer
State of Ohio
11.1996 - 11.2002
- Supervise inmates, maintain security, control center
- Drive inmates to hospital and maintain watch at hospital
- Suicide watch
- Left to stay at home with my son.
Customer service/Assistant Bookkeeper
Consolidated Stores
03.1993 - 12.1994
Merchandise Processor
Trilogy Fulfillment
12.1994 - 11.1996
- Process incoming returns and issue credit to customers.
Education
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South High School
Skills
- Warehouse Experience
- Order Picking
- Shipping & Receiving
- RF Scanner
- Order Entry
- Typing
- Security
- Assessments
- Customer Service Fit — Proficient
- June 2020
- Measures the traits that are important for high-quality customer service
- Full results: Proficient
- Customer focus & orientation — Proficient
- December 2021
- Responding to customer situations with sensitivity
- Protecting patient privacy — Proficient
- March 2022
- Understanding privacy rules and regulations associated with patient records
- Medical receptionist skills — Proficient
- Managing physician schedules and maintaining accurate patient records
- Administrative assistant/receptionist — Highly Proficient
- Using basic scheduling and organizational skills in an office setting
- Full results: Highly Proficient
- Management & leadership skills: Planning & execution — Highly Proficient
- April 2022
- Planning and managing resources to accomplish organizational goals
- Medical receptionist skills — Highly Proficient
- Work style: Reliability — Highly Proficient
- Tendency to be reliable, dependable, and act with integrity at work
- Security guard skills — Expert
- Assessing risks, enforcing security standards, and handling complaints
- Full results: Expert
- Customer service — Proficient
- Identifying and resolving common customer issues
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field
- Customer Retention Strategies
- Calm and Professional Under Pressure
- Call Documentation
- Efficient and Detail-Oriented
- Issue and Complaint Resolution
- Customer Data Confidentiality
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- Customer Account Management
- Understanding Customer Needs
- Data Entry and Maintenance
- Courteous with Strong Service Mindset
- POS Systems and Ordering Platforms
- Responding to Difficult Customers
- Order and Refund Processing
- Credit Card Payment Processing
- Customer Service and Assistance
- Call Transfers
- Inquiry Requests
- Information Inputting
- Answering Customer Questions
Timeline
Internet Customer Service Representative
Vance Outdoors/Sportsmans Outdoor Superstore
05.2022 - Current
Operational Support Specialist
Pier 1 Imports
09.2017 - 09.2020
Operational Trainer/Data Entry
Eddie Bauer
09.2013 - 09.2017
Correctional Officer
State of Ohio
11.1996 - 11.2002
Merchandise Processor
Trilogy Fulfillment
12.1994 - 11.1996
Customer service/Assistant Bookkeeper
Consolidated Stores
03.1993 - 12.1994
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South High School