DAISHA WHITE
Byram,MS
Summary
Knowledge of food preparation standards Cash register and computer proficiency Slicer, fryer, oven, microwave, and scale knowledge Problem-solving Knowledge of food safety requirements
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Representative
The Results Company
Wichita Falls, TX
09.2023 - Current
- Strong written communication skills. Willing to assist customers, providing a solution to better suit the customer's needs.
- Providing the best service. Typing skills, reading comprehension skills.
- Work from home remote.
Senior Customer Service Analyst
Gainwell Technologies
Irving, Texas
06.2023 - Current
- Analyzed customer service trends to improve response strategies and enhance user experience.
- Collaborated with cross-functional teams to resolve complex client issues efficiently.
- Developed training materials for onboarding new customer service representatives effectively.
- Communicated with clients to gather necessary documentation for claims.
- Resolved customer inquiries regarding claim status and benefits.
- Reviewed patient information to ensure eligibility for services and benefits.
- Maintained updated knowledge of Medicaid policies and reimbursement guidelines.
- Managed provider enrollment processes for healthcare practitioners and facilities.
- Reviewed applications for compliance with regulatory requirements and guidelines.
- Coordinated with internal teams to complete credentialing documentation efficiently.
- Maintained accurate records in enrollment databases and tracking systems.
- Communicated with providers regarding application status and required information.
- Conducted training sessions for new staff on enrollment procedures and policies.
- Collaborated with external agencies to resolve enrollment-related issues promptly.
- Analyzed enrollment trends to identify areas for process improvement initiatives.
- Supported members through navigation of enrollment process to facilitate optimal decisions.
- Responded to requests for information about enrollment process.
- Maintained accurate records regarding all aspects of the enrollment process in a secure database.
- Utilized effective active listening, interpersonal and communication skills in collaborating with different individuals on daily basis.
- Prepared weekly summaries detailing newly enrolled providers, pending applications, rejected applications.
- Documented troubleshooting steps and created knowledge base articles.
Line Cook/Prep Cook
Zea Rotisserie & Bar
Madison, MS
06.2022 - Current
- Sets up and stocks food items and other necessary supplies.
- Prepares food items by cutting, chopping, mixing, and preparing sauces.
- Organizational skills
- Basic written and verbal communication skills
- Accuracy and speed in executing tasks
- Follows directions and instructions
Health Insurance Customer Service Representative
ResultsCX
Alabama
10.2024 - 01.2025
- Communication, active listening, problem-solving, empathy, time management, adaptability, product knowledge, interpersonal skills, patience, and attention to detail.
- Communication: Clear and effective communication, both written and verbal, is crucial for understanding customer needs and resolving issues.
- Active Listening: Paying close attention to customers and understanding their concerns, even if not directly stated, is a cornerstone of good customer service.
- Problem-Solving: The ability to identify and resolve customer issues efficiently and effectively is essential.
- Empathy: Understanding and acknowledging customer emotions and frustrations, even when the problem isn't directly within your control, is vital.
- Answering Inquiries: Addressing customer questions about insurance policies, coverage, claims, and billing.
- Resolving Issues: Addressing and resolving customer complaints, problems, and concerns related to their insurance policies.
- Policy Management: Assisting with policy changes, renewals, cancellations, and updates.
- Claims Processing: Assisting with claims filing and providing updates on claim status.
- Providing Information: Offering information about insurance products, services, and company policies.
- Customer Satisfaction: Ensuring customer satisfaction by providing accurate information and empathetic service.
- Documentation: Maintaining accurate records of customer interactions and policy details.
- Payment Processing: Handling payments, processing billing adjustments, and resolving billing issues.
- Escalation: Knowing when and how to escalate complex issues to appropriate personnel.
- Communication: Communicating effectively with customers via phone, email, or in person.
- Data Entry: Accurately entering and updating customer information in the company's systems.
Customer Service Representative
Alorica
Jackson, MS
05.2023 - 05.2023
- Customer service intuit training.
- Technical support to handle high volume calls with chat support.
Deli Associate
Walmart
Byram, MS
10.2021 - 03.2023
- Experienced guest service and communication skills
- Supply management.
- Slicer, fryer, oven, microwave, and scale knowledge.
- Knowledge of food safety requirements
- Cash register and computer proficiency
Wal-Mart Associate
Walmart
New Orleans, LA
09.2020 - 03.2023
- Stocking price changes putting out merchandise.
- Labeling and bending freight.
Crew Trainer
McDonald's
Harvey, LA
04.2016 - 05.2017
- Cook, cashier, Training new team members to perform their duties.
- Clean stock etc.
Inventory Associate
Walmart
New Orleans, LA
03.2014 - 02.2015
- Stocking freight, scanning bins printing labels fixing on hand.
- Merchandising
Housekeeper
The Terraces
Columbia, MO
04.2009 - 01.2011
- Clean apt units at the retirement home.
- Stocking daily cart to clean and wipe down windows, cleaning stairways.
- Setting up breakfast serving to customers.
Education
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Cornerstone Charter School
Atlanta, GA01.2014
Skills
- Forklift
- Cleaning Experience
- Materials Handling
- Communication skills
- Machining
- Warehouse Supervisor Experience
- Shipping & Receiving
- Pallet Jack
- Food Service
- Guest Services
- Order Picker
- Cooking
- Food Preparation
- Load & Unload
- Packaging
- Crew Member
- Sales
- Stocking
- Heavy Lifting
- Order Picking
- Freight Experience
- Customer Service
- Warehouse Management
- Food Safety
- Serving Experience
- Inventory Clerk
- Kitchen Experience
- Warehouse Distribution Experience
- Warehouse Experience
- Inventory Control
- Merchandising
- Policy management
- Provider enrollment
- Medicaid policies
- Compliance review
- Customer relationship management
- Data entry
- Credentialing documentation
- Technical troubleshooting
- Process improvement
- Team collaboration
- Effective communication
Certification
CPR Certification
Timeline
Health Insurance Customer Service Representative
ResultsCX
10.2024 - 01.2025
Customer Service Representative
The Results Company
09.2023 - Current
Senior Customer Service Analyst
Gainwell Technologies
06.2023 - Current
Customer Service Representative
Alorica
05.2023 - 05.2023
Line Cook/Prep Cook
Zea Rotisserie & Bar
06.2022 - Current
Deli Associate
Walmart
10.2021 - 03.2023
Wal-Mart Associate
Walmart
09.2020 - 03.2023
Crew Trainer
McDonald's
04.2016 - 05.2017
Inventory Associate
Walmart
03.2014 - 02.2015
Housekeeper
The Terraces
04.2009 - 01.2011
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Cornerstone Charter School