Victor Rivera
Fayetteville,NC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
WIS International Inventory Service
01.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to over 50 customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
Logistics Supervisor
Diverse Logistics
01.2020 - 08.2022
- Select carriers and negotiate contracts and rates
- Plan and monitor inbound and outgoing deliveries
- Supervise logistics, warehouse, transportation, and customer services
- Organize warehouse, label goods, plot routes, and process shipments
- Respond to any issues or complaints
- Research ideal shipping techniques, routing, and carriers
- Work with other departments to incorporate logistics with company procedures and operations
- Evaluate budgets and expenditures
- Update and evaluate metrics to assess performance and implement enhancements
- Ensure all operations adhere to laws, guidelines, and ISO requirements.
Warehouse Selector/Forklift Operator/Lead
Capstone Logistics, LLC
10.2018 - 12.2019
- Organize and maintain inventory and stock control while ensuring that the storage areas and warehouseare kept clean and tidy
- Monitor the performance of staff and raise any issues or further training requirements
- Monitoring shipments and deliveries, which are maintained via an items record and documents
- Prepare and process all paperwork relating to the shipping of orders for customers as well as processinginvoices for each delivery
- Selecting products throughout the warehouse
- Leveraging warehouse equipment that may include single or double electric pallet jacks, reach liftsor forklifts
- Use of Vo Collect
- RF Scan guns
- Reading manual tickets.
Backlot Clerk/Supervisor
Canadian American Transportation
04.2016 - 10.2018
- Perform clerical duties to manage transportation activities
- Process, prepare and verify all inbound and outbound shipment documents
- Supervise loading and unloading operations at a transportation or shipment yard
- Prepare bills of lading and other related transportation documents
- Verify, inspect, identify and tag goods with the help of shipment documents
- Inspect and check the condition of all goods, items and products
- Transport inbound shipment of goods to the warehouse
- Supervise dispatching of goods to customers at their designated addresses
- Assist and support accounts receivable staff in collecting over dues
- Initiate and implement safety and security processes for shipment of goods.
CUTTER
QUALITY STONE VENEER
04.2014 - 09.2014
- Responsible for the development, implementation and documentation of the manufacturing process
- Facilitated the manufacture of all products through continuous process improvement
- Implemented new processes to accommodate new part introduction or increased sales
- Reduced material waste, improved quality, increased output and decreased downtime to improveprofitability.
HEAVY MACHINE OPERATOR
Goodyear
01.2013 - 08.2013
- Administered all operation and ensure efficiency of all production equipment
- Ensured operation of all equipment and maintain safety
- Evaluate all work and maintain accuracy
- Administered all production flow and collaborated with supervisors to identify all process andequipment issues
- Performed regular inspection for all hazard machines
- Monitored all shape blocks and assisted to clean out all dies
- Provided training to all training operators, and collaborated with production department proceduresaccording to instruction book to maintain an efficient continuous improvement.
SIGNAL SUPPORT SYSTEMS SPECIALIST
UNITED STATES ARMY
08.2009 - 05.2013
- Supervised, planned and executed the installation, operation, and maintenance of all signal supportsystems to include local area and wide area networks and routers
- Responsible for network integration using radio, wire, satellite and battlefield automated systems
- Direct unit signal training and provides technical advice and assistance
- Developed and executed communications security management (COMSEC) policies and guidelineswithin the Battalion
- Managed automation setup, accountability, distribution and troubleshooting of information systemsand devices valued at $653,727 assigned to the battalion
- Responsible for the training health and welfare of five Soldiers.
Education
ASSOCIATES - Criminal Justice Technologies
FAYETTEVILLE TECHNICAL COMMUNITY COLLEGE
Fayetteville, NC05.2017
High School Diploma -
MAYDE CREEK HIGH SCHOOL
Houston, TX05.2008
Skills
- Forklift
- Inventory Control
- Shipping
- Warehouse
- RF scanner
- Excel
- Forklift Operator
- Microsoft Word
- Pallet Jack
- Shipping And Receiving
- Order Picker
- Materials Handling
- Reach Truck
- Process Improvement
- Order Picking
- Warehouse Management
- Packaging
- Logistics
- Computer Networking
- Maintenance
- Machining
- Military Experience
- Freight Experience
- SAP
- Warehouse Supervisor Experience
- Languages
- Spanish - Expert
- Military Service
- Branch: United States Army
- Rank: E-5
- Certifications and Licenses
- Certified Forklift Operator
- Customer Service
- Account Updating
- Customer Inquiries
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Customer Service Representative
WIS International Inventory Service
01.2022 - Current
Logistics Supervisor
Diverse Logistics
01.2020 - 08.2022
Warehouse Selector/Forklift Operator/Lead
Capstone Logistics, LLC
10.2018 - 12.2019
Backlot Clerk/Supervisor
Canadian American Transportation
04.2016 - 10.2018
CUTTER
QUALITY STONE VENEER
04.2014 - 09.2014
HEAVY MACHINE OPERATOR
Goodyear
01.2013 - 08.2013
SIGNAL SUPPORT SYSTEMS SPECIALIST
UNITED STATES ARMY
08.2009 - 05.2013
ASSOCIATES - Criminal Justice Technologies
FAYETTEVILLE TECHNICAL COMMUNITY COLLEGE
High School Diploma -
MAYDE CREEK HIGH SCHOOL
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