Siuoamoa Aita
West Jordan,UT
Summary
Hardworking employee enthusiastic about learning techniques both field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet record-keeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
DHL Supply Chain
06.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Sought ways to improve processes and services provided.
- Trained new personnel regarding company operations, policies and services.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Forklift Operator
DHL Supply Chain
01.2023 - 06.2023
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Minimized product damage through careful maneuvering and transporting of fragile items.
Warehouse Worker
CBT TRUE VALUE
01.2022 - 05.2023
- Serve Customers
- Sort and Organize all materials stored in warehouse.
- Sort and fulfill customer orders.
- Offload shipment containers.
- Load and unload customer products.
Delivery Worker
CBT True Value
01.2019 - 01.2020
- Process customer orders in a timely manner.
- Deliver product to customer homes.
- Serve customers and arrange for delivery of product.
- Organize and maintain building supplies in lumber yard.
- Palletize building supplies.
Associate
MTL LAW
01.2018 - 07.2018
- Filing court document
- Serve legal documents
- Sort all legal documents according Lawyer preferences.
Education
Associate of Science - Criminal Justice
American Samoa Community College
AMERICAN SAMOA12.2020
High school Diploma -
Tafuna High School
01.2014
Skills
- Forklift experience
- Customer Service skills
- Computer literate
- Fast learner
- Warehouse Experience
- Order Picking
- Shipping & Receiving
- Security
- Pallet Jack
- Communication Skills
- Load & Unload
- English
- Microsoft Word
- Typing
- Time Management
- Microsoft Powerpoint
- Microsoft Office
- Data Entry
- Warehouse Distribution Experience
- Freight Experience
- Forklift
- Microsoft Excel
- Self-motivation and discipline
- Safe Driving Practices
- Efficient multitasking
- Heavy Lifting
- Positive Attitude
- Customer Service
- Problem-Solving
- Attention to Detail
- Clean Driving Record
- Environmental awareness
Certification
- CCO - Certified Crane Operator
- Certified [FORKLIFT OPERATOR]
Timeline
Customer Service Representative
DHL Supply Chain
06.2023 - Current
Forklift Operator
DHL Supply Chain
01.2023 - 06.2023
Warehouse Worker
CBT TRUE VALUE
01.2022 - 05.2023
Delivery Worker
CBT True Value
01.2019 - 01.2020
Associate
MTL LAW
01.2018 - 07.2018
Associate of Science - Criminal Justice
American Samoa Community College
High school Diploma -
Tafuna High School
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