Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lashunna HIll

138 Sourwood Lane Warner Robins,Georgia

Summary

Versatile individual known for accuracy, friendly and compassionate dealings with customers, co-workers, patients and soldiers. Self-starter with excellent organizational skills, a dynamic customer service attitude, exceptional manual labor skills , excellent in listening to customer and department needs, while articulating and creating solutions along with a get it done attitude.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Medicare Customer Service Representative

Concentrix
Cincinnati, OH
08.2021 - Current
  • Earned excellent verbal remarks on performance reviews, in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Answered over 50+ calls per shift to meet fast-paced call center demands.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained up-to-date knowledge of polices and benefit changes.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Gave detailed break down of claims report
  • Multitasked using wide range of systems to ensure customer satisfaction

Patient Administration Specialist

Army National Guard
Macon, GA
06.2015 - Current
  • Responsible for handling wide range of incoming calls and face to face meetings with soldiers
  • Instrumental in resolving all interactions positively
  • Performs and directs patient functions in a very fast paced environment
  • Interprets communications, directives, and publications
  • Prepares health record copies and abstracts
  • Adheres to HIPAA regulations and US Army Medical Policies and Procedures
  • Prepares, files, safe-guards, transfers, and retirees health records
  • Maintains patient locator and suspense files database
  • Accurately prepares requests for diagnostic tests, consultations, and referrals
  • Compiles information, prepares reports, lab results, including military dental/healthcare records from civilian sources to complete medical profiling packets
  • Handles multifaceted clerical tasks (e.g., data entry, filing, records management).

Dentist Assistant

Army National Guard
Macon, GA
06.2015 - Current
  • Prepare dental operative; select and arrange instruments, measure and record temperature, blood pressure and pulse, and assist dentist during patient exams
  • Assist with administration of anesthesia, and in the placement and removal of sutures
  • Prepare restorative and impression materials
  • Perform cardiopulmonary resuscitation and operate resuscitative equipment
  • Advised patients on appropriate treatment for pain following procedures by giving specific home care instructions.

Office Clerk

Clark General Dentistry Macon GA
12.2020 - 03.2021
  • Exercise excellent customer service while interacting with patients both over the phone and in person
  • Check in all patients and complete patient registration under the direction of the Office Manager
  • Schedule patient appointments within operational standards
  • Confirm patient appointments two (2) business days prior to the patients’ appointments
  • Complete insurance verifications two (2) business days prior to all patients’ visits
  • Review charts and complete the checkout process
  • File patient charts on a daily basis
  • Participate in morning huddles, chart review and all routine office meetings as necessary
  • Participate in monthly checklist activities as assigned.

Material Handler

Tractor Supply DC
Macon, GA
03.2018 - 06.2020
  • Duty to offload inbound merchandise, verify count and SKU, stack on pallets, label pallets, process documents, and relocate merchandise to proper location
  • Operate forklifts, pallet jacks, and other material handling equipment as assigned.Conduct job duties in a manner that promotes safety
  • Complies with all OSHA and MSDS standards
  • Operates all equipment in a safe manner
  • On a daily basis, inspect equipment before use
  • Uses Personal Protective Equipment (PPE) as required.

Material Handler

Kohl’s Dc
Macon, GA
09.2015 - 03.2018
  • Responsible for receiving and processing merchandise, including picking, packing, preparing and shipping orders and returns and load/unload trailers following established company and industry standard operating procedures
  • Process and move merchandise productively, safely and accurately per established production rates and according to established standards and guidelines.

Education

Diploma -

Westside High School
Macon, GA
05.2015

Skills

  • Customer Service Skills
  • Complaint Handling/Resolution
  • Microsoft Office 2013
  • Decision Making Skills
  • Communication Skills
  • HIPPA Certified
  • X-ray Certified
  • Dentrix Experience
  • Infection Control Training
  • Scheduling
  • Medical Terminology
  • Forklift Experience
  • Analysis Skills
  • Effective Listening Skills
  • Medical Billing
  • Microsoft Office (Outlook, Word, PowerPoint and Excel)
  • Efficient and Detail-Oriented
  • Responding to Difficult Customers
  • Inbound and Outbound Calling

Certification

HIPAA Certified/ Computer Authorized User

  • Certified Dental Assistant
  • PHR - Professional in Human Resources
  • Secret Security Clearance

Timeline

Medicare Customer Service Representative

Concentrix
08.2021 - Current

Office Clerk

Clark General Dentistry Macon GA
12.2020 - 03.2021

Material Handler

Tractor Supply DC
03.2018 - 06.2020

Material Handler

Kohl’s Dc
09.2015 - 03.2018

Patient Administration Specialist

Army National Guard
06.2015 - Current

Dentist Assistant

Army National Guard
06.2015 - Current

Diploma -

Westside High School

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Lashunna HIll