Destany Smith
Fort Lauderdale
Summary
Adaptable Medicare Customer Service Representative with a proven track record in effective communication and problem-solving. Experienced in educating clients on Medicare options and navigating complex inquiries, ensuring compliance and exceptional service delivery.
Overview
4
4
years of professional experience
Work History
Medicare Customer Service Representative
Nations Benefits
Plantation, FL
12.2025 - Current
- Assisted customers with Medicare inquiries, providing accurate information and support.
- Resolved issues efficiently, enhancing customer satisfaction and retention.
- Utilized CRM systems to track customer interactions and maintain records.
- Collaborated with team members to improve service delivery processes.
- Educated beneficiaries on plan options, benefits, and enrollment procedures.
- Adapted quickly to policy changes, ensuring compliance and accuracy in communications.
- Developed knowledge of Medicare regulations to better assist clients effectively.
Medicare Insurance Agent
NEBA
Boca Raton, FL
01.2025 - 12.2025
- Assisted clients in navigating Medicare options and plan selections.
- Educated beneficiaries on coverage benefits and enrollment processes.
- Maintained up-to-date knowledge of Medicare policies and regulations.
- Facilitated client meetings to assess healthcare needs and preferences.
- Collaborated with team members to streamline application processes.
- Conducted thorough needs assessments for each client, identifying suitable plan options based on individual requirements and financial capabilities.
- Developed informative materials for client education on Medicare services.
- Resolved client inquiries regarding claims, billing, and coverage issues.
- Provided ongoing support to clients throughout the enrollment period.
Patient Access Representative
Insulet
North Lauderdale, FL
01.2023 - 01.2025
- Managed patient check-in processes to ensure accurate data entry and streamlined workflows.
- Facilitated insurance verification procedures to minimize delays in patient access.
- Collaborated with clinical staff to coordinate patient appointments efficiently.
- Utilized electronic health record (EHR) systems to maintain up-to-date patient information.
- Trained new team members on office protocols and software applications for optimal performance.
- Enhanced patient communication strategies to improve overall satisfaction and accessibility.
- Monitored compliance with regulatory requirements related to patient access services.
- Implemented process improvements that reduced wait times and increased operational efficiency.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Cashier
Walmart
Fort Lauderdale, FL
01.2022 - 12.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in inventory management, ensuring stock levels met customer demand.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Collaborated with team members to create a positive shopping experience for customers.
- Maintained cleanliness and organization of checkout area for operational efficiency.
- Trained new cashiers on register operations and company policies effectively.
- Monitored cash drawer accuracy, reducing discrepancies through careful handling practices.
- Implemented best practices for upselling merchandise to increase store revenue opportunities.
Education
High School Diploma -
South Plantation Highschool
Plantation, FLSkills
- Data entry proficiency
- Medicare
- Customer service expertise
- Networking and relationship building
- Medical terminology
- Conflict resolution techniques
- Data analysis
- CMS guidelines
- Regulatory compliance
- Negotiation tactics
- Analytical reasoning
- Customer service excellence
- Understanding customer needs
- Computer skills
- Excellent communication
- Reliability
- Calm and professional under pressure
- Multitasking Abilities
- Multitasking
- Problem-solving abilities
- Attention to detail
- Time management
- Adaptability and flexibility
- Verbal and written communication
- Effective communication
- Teamwork skills
- Problem resolution
- Customer relations
- Relationship building
- Phone etiquette
- Complaint handling
- Trade policy
Timeline
Medicare Customer Service Representative
Nations Benefits
12.2025 - Current
Medicare Insurance Agent
NEBA
01.2025 - 12.2025
Patient Access Representative
Insulet
01.2023 - 01.2025
Cashier
Walmart
01.2022 - 12.2022
High School Diploma -
South Plantation Highschool