Danielle Collins
London,KY
Summary
Seasoned Medicare Customer Service Representative and Pharmacy Technician with a proven track record at Eckerd Drugs. Excelled in complaint resolution and medication dispensing, enhancing customer satisfaction and safety. Skilled in data entry and call center operations, demonstrating exceptional communication and organizational abilities. Achieved significant improvements in efficiency and customer service quality.
Overview
14
14
years of professional experience
Work History
Medicare Customer Service Representative
Medicare Resource Center
London, KY
03.2003 - 06.2012
- Resolved customer complaints and concerns in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Participated in team meetings to discuss best practices for responding to customer inquiries.
- Provided guidance and support to customers regarding billing issues and payment plans.
- Responded to member questions regarding plan benefits and provisions.
Pharmacy Technician
Eckerd Drugs
Hendersonville, TN
02.1998 - 03.2003
- Assisted pharmacists in filling prescription orders accurately and efficiently.
- Prepared compound medications under the supervision of a licensed pharmacist.
- Mixed pharmaceutical preparations according to written prescriptions.
- Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
Education
Bachelor of Science - Nursing
Volunteer State Community College
Gallatin, TN09-2001
Certificate - Medical Billing And Coding
Purdue University
West Lafayette, INSkills
- Call center experience
- Medicare
- Complaint handling
- Trade policy
- Data entry proficiency
- Sales and marketing acumen
- Claims processing proficiency
- Drug safety
- Medication dispensing
- Insurance reconciliation
- Manual and automated medication dispensing
- Quality assurance and control
- Proper labeling procedures
Timeline
Medicare Customer Service Representative
Medicare Resource Center
03.2003 - 06.2012
Pharmacy Technician
Eckerd Drugs
02.1998 - 03.2003
Bachelor of Science - Nursing
Volunteer State Community College
Certificate - Medical Billing And Coding
Purdue University
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