Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Latoya Rogers

Ellisville,MS
Latoya  Rogers

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
years of professional experience

Work History

Maximus

Medicare Customer Service Representative
02.2018 - 05.2022

Job overview

  • Enhanced customer satisfaction by efficiently addressing and resolving Medicare-related inquiries.
  • Provided exceptional support to Medicare beneficiaries, guiding them through coverage options and plan details.
  • Managed a high volume of inbound calls, adeptly navigating multiple systems while maintaining focus on customer needs.
  • Maintained strong working knowledge of Medicare regulations, ensuring accurate information dissemination to clients.
  • Assisted in enrollment processes for new beneficiaries, providing clear guidance through each step for seamless transitions into coverage plans.
  • Supported department goals by consistently meeting or exceeding established metrics related to call quality, timeliness, and accuracy.
  • Improved call center performance by consistently maintaining a high level of professionalism and productivity.
  • Educated customers on preventative care measures, promoting overall health and wellness among beneficiaries.
  • Streamlined claim processing for quicker reimbursements, diligently reviewing submitted documentation.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Developed and updated databases to handle customer data.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Reduced call handling time with efficient problem-solving skills and comprehensive knowledge of Medicare policies and procedures.

Education

South Jones High School
Ellisville, MS

NA

University Overview

  • Honor Roll [Semester and Year]
  • Elected Captain of [Team]

Skills

  • Call center experience
  • Data entry proficiency
  • Medicare knowledge
  • Complaint Handling
  • Policy understanding
  • Customer Service
  • Computer Skills
  • Understanding Customer Needs
  • Quality Control
  • Inbound Call Management
  • Call Center Operations
  • Data Management
  • Billing Adjustments and Refunds
  • Account updating
  • Account Updates
  • Quality Assurance Controls
  • Call Metrics

Timeline

Medicare Customer Service Representative
Maximus
02.2018 - 05.2022
South Jones High School
NA
Latoya Rogers