Rodney Spidell
Rancho Cordova,CA
Summary
Experienced with Medicare policies and procedures, ensuring accurate and timely assistance to customers. Utilizes strong communication skills to resolve inquiries and provide clear information. Track record of enhancing customer satisfaction through effective problem-solving and service excellence.
Motivated customer service professional with solid foundation in Medicare support, consistently delivering high-quality service and effective solutions. Known for strong collaboration with team members and adaptability to changing needs. Possesses excellent communication skills and proactive approach to problem-solving.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medicare Customer Service Representative
Blue Shield of California
Rancho Cordova, CA
09.2024 - 01.2025
- Utilize standard technology such as telephone, e-mail, and web browser to perform job duties
- Provide knowledgeable responses to telephone inquiries in a courteous and professional manner, utilizing pre-scripted responses which they must read verbatim to provide basic general and claims specific information
- Follow established and documented policies and standard operating procedures such as filling out timesheets, adhering to privacy rules and responding to numerous phone inquiries
- Assist caller with filling out online application and submitting it electronically to plan provider for processing
- Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read by the CSR to the caller
- Refer calls as required to Customer Service Representative II
- Maintain up-to-date knowledge of CMS regulations and policies as they apply
- Report problems that occur via the online system so they can be addressed by the appropriate parties
- Respond to telephone inquiries within the set departmental staffing and time parameters
- May be required to work GDIT scheduled holidays
- Overtime may be required
- Perform other related duties as assigned
Medication Technician
Carlton Senior Living
Orangevale, CA
07.2023 - 09.2024
- Pour and assist residents with medications according to Physician orders, medication training, and Company policies and procedures
- Follow 'Medication Training' policies and procedures regarding infection control, standard precautions, biohazard waste, and sharps management, and disposal
- Fax new orders to pharmacy following Company policies and procedures
- Communicate to Physician, Pharmacist, family and DRS and/or Nurse if resident misses any scheduled doses of medication
- Document immediately when medication is given to resident
- Re-order medications following the Company policies and procedures
- Observe and immediately report any changes in resident condition following the 'Medication Training' policies and procedures
- Document immediately when a resident receives a PRN medication
- Keep medication room and cart clean and orderly at all times
- Complete all documentation on a new resident for the medication program in a timely manner
- Log in all medication deliveries on the resident's Centrally Stored sheet
- Ensure accuracy of Medication Assistance Record (MAR) at all times, and report concerns to Manager
- Keep medication room, cart, cupboards, and records locked when not in use
- Destroy medications following the community's policies and procedures
- Count the narcotics following the community's policies and procedures
- File appropriate paperwork in resident's charts
- Assist PC Manager with investigation on any concerns from resident or family regarding medications
- Verify the resident's medications prior to dispensation with the resident's physician and every six months thereafter in order to provide the best service and make sure the resident is taking the proper dosages and the proper medication
- Ensure residents do not run out of medications at any time
- Record any medication changes per doctor's orders in all the proper documents as specified in Medication Procedures and Company Policies
- Follow all universal and safety precautions
- Understand and follow all emergency protocols and respond to emergencies as directed and per Community training
- Treat residents with dignity and respect
- Provide privacy during personal care
- Administer medications accurately to residents, ensuring adherence to prescribed treatment plans.
- Monitor residents' health conditions, reporting any changes to nursing staff promptly.
Sales Representative
White Rabbit Cannabis
Sacramento, CA
03.2022 - 06.2023
- Present and sell company products and services to new and existing customers
- Prospect and contact potential customers
- Meet / exceed sales expectations
- Turn in daily sales records
- Timely reporting
- Cultivated relationships with clients to enhance product knowledge and drive sales growth.
- Delivered exceptional customer service to foster loyalty and repeat business.
Delivery Driver/Warehouse Worker
Cresco Labs
Sacramento, CA
07.2020 - 03.2022
- Ensure all orders assigned to you are completed in a timely manner
- Clean and professional appearance
- Obtaining accurate payment for each delivery
- Bring all cancelled and exchanged items back to office
- Notify General Manager immediately for any out of ordinary situations with customers
- Communicate any maintenance needs to the supervisor
- Accommodate customers special requests (to an extent)
- Ensure confidentiality and security of our customers
- Keep car clean and up to date on all insurance, registration & maintenance
- Adhere to all work rules, procedures and policies established by GDP Management
- Other minor duties, as assigned
Driver
Blackbird
Oakland, CA
09.2019 - 04.2020
- Process and deliver customer orders using the 'OnFleet' route management application
- Verify identity, take cash payments, make an accurate change, and capture signatures, and other related customer information
- Provide exceptional customer service by phone, text, and most importantly at the time of delivery
- Develop and maintain rapport with our customers, partners, and staff
- Ensure customers' concerns and/or questions are solved and answered promptly and efficiently
- Communicate customer requests and/or problems to a manager when needed
- Obey all traffic laws and operate vehicles safely and efficiently
- Maintain a positive work environment conducive to trust, loyalty, and respect
- Maintain the strictest confidentiality in compliance with HIPAA guidelines to ensure the protection of both individual and business assets
- Perform other related work as required
GSE Technician
Capital Guest Services
Sacramento, CA
06.2019 - 09.2019
- You will organize paperwork according to an efficient filing system and digitalize all important documents
- Create or update records with new files and information
- You will be expected to protect and update files as well as make them easily accessible to your colleagues
- Answering phone calls and calling customers and vendors to follow up orders
- Compiling, maintaining and updating company records
- Managing office inventory
- Setting up appointments, scheduling meetings, distributing reports and managing the correspondence between the office and external bodies
- Compiling and maintaining records of office business transactions
- Operating office equipment including printers, copiers, fax machines and multimedia instruments
Office Technician
Cedar Point Recovery
Sacramento, CA
12.2018 - 06.2019
- Oversee clients
- Transports clients to and from appointments, when necessary
- Utilizes the company van for transportation of clients
- Instructs and confirms the company's rules and regulations to new admissions
- Orients new clients to the facility
- Facilitates communication with ancillary services
- Builds positive relationships with staff
- Demonstrates adaptability and flexibility to changes in the work environment
- Follows Infection Control Guidelines at all times
- Provides a safe, therapeutic environment for staff and clients
- Provides a daily report to management
- Conducts Waived tests as required, i.e., Urine Drug Screen Dip Sticks
- Facilitates client's rules and responsibilities
- Reports noncompliance to management
Activities Assistant
Woodside Healthcare Center
Sacramento, CA
08.2016 - 12.2018
- Designing, facilitating, and conducting activities for residents alongside the Life Enrichment Director(s)
- Assist in the coordination of community wide events such as themed parties, holiday celebrations, and hosted speakers
- Create new and innovative enrichment programs and activities for our residents with a commitment to high quality standards for residents
- Participating in painting and pottery, lunch outings, shopping trips, sporting events, card games, exercise, puzzles, games, movies and so much more!
- Maintain a professional and caring attitude towards residents
Security Guard
Acacia
Sacramento, CA
04.2018 - 07.2018
- Utilize standard technology such as telephone, e-mail, and web browser to perform job duties
- Provide knowledgeable responses to telephone inquiries in a courteous and professional manner, utilizing pre-scripted responses which they must read verbatim to provide basic general and claims specific information
- Follow established and documented policies and standard operating procedures such as filling out timesheets, adhering to privacy rules and responding to numerous phone inquiries
- Assist caller with filling out online application and submitting it electronically to plan provider for processing
- Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read by the CSR to the caller
- Refer calls as required to Customer Service Representative II
- Maintain up-to-date knowledge of CMS regulations and policies as they apply
- Report problems that occur via the online system so they can be addressed by the appropriate parties
- Respond to telephone inquiries within the set departmental staffing and time parameters
- May be required to work GDIT scheduled holidays
- Overtime may be required
- Perform other related duties as assigned
Education
General education -
Monterey Trail High School
Elk Grove, CA05.2015
Skills
- Customer Service
- Teamwork
- Customer Care
- CSR
- Order Picking
- Delivery Driver Experience
- Guest Services
- Communication skills
- Vital signs
- Cash handling
- Outside sales
- Sales
- Driving
- Computer skills
- Organizational skills
- Microsoft Office
- Data collection
- Typing
- Medical terminology
- Security
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Warehouse experience
- Office experience
- Banking
- Time management
- Materials handling
- Marketing
- First aid
- Shipping & receiving
- Workday
- Call center experience
- Data entry proficiency
- Complaint handling
- Medicare
Certification
- Driver's License
- Flagger Certification, 02/01/24 to 02/01/26, eaae-2b6f-10c8-bb4f
- CPR Certification, 07/01/23 to 07/01/25, 019S0B4
- First Aid Certification
- BLS Certification, 06/01/24 to 06/01/26
Timeline
Medicare Customer Service Representative
Blue Shield of California
09.2024 - 01.2025
Medication Technician
Carlton Senior Living
07.2023 - 09.2024
Sales Representative
White Rabbit Cannabis
03.2022 - 06.2023
Delivery Driver/Warehouse Worker
Cresco Labs
07.2020 - 03.2022
Driver
Blackbird
09.2019 - 04.2020
GSE Technician
Capital Guest Services
06.2019 - 09.2019
Office Technician
Cedar Point Recovery
12.2018 - 06.2019
Security Guard
Acacia
04.2018 - 07.2018
Activities Assistant
Woodside Healthcare Center
08.2016 - 12.2018
General education -
Monterey Trail High School
Personal Information
Work Permit: Authorized to work in the US for any employer