William Mabry
Jacksonville,FL
Summary
Over 20 Years of Office / Clerical, Data Entry, Customer Service Relations experience. Medicaid, Medicare, Health Insurance, Online Banking, Sales & Retail.
Overview
27
27
years of professional experience
Work History
Medicare Customer Service Representative
Pyramid Consulting Group, LLC
04.2023 - 05.2024
- Member services customer service agent
- Assist all callers / members and providers with their accounts
- PcP changes, demographic information, transportation, vision, dental and all health benefits
- Claims and Pharmacy assistance.
Customer Service Advocate II
Achieve / Freedom Financial Debt Relief
08.2022 - 04.2023
- Assist Clients with their Debt Relief accounts
- Make or Arrange Payments
- Consolidate Debts
- Online Client Dashboard assistance with creditor accounts and documents.
Online Banking Customer Service
Nymbus / Vystar
01.2022 - 08.2022
- Assisted Online Banking customer's needs
- Account transfers, Billing and making Payments
- Additional add on plus upgrades.
Customer Services Representative
Continuum / Aetna
05.2021 - 01.2022
- Assist insured members with they're Health insurance accounts
- Billing making payments any adjustments plus upgrades
- Benefit upgrades or changes
- Medicaid, Medicare and Dental.
Customer Service Agent
Humana / HGS
11.2019 - 05.2021
- Assist medicare members with their accounts, appointments and medical benefits
Customer Service/Office Assistant
Helping Hands of Jax Inc
02.2015 - 10.2019
- Answered phone calls from both new and existing customers
- Solved issues with existing orders including processing refunds and returns, and any problems with shipping products
- Processed all incoming orders, packed them, printed and applied shipping labels
- Re-ordered supplies
- Light filing.
Customer Service Rep
Amerihealth
02.2014 - 02.2015
- Member services HMO; managed care plan
- Assisted customers, patients and providers
- Medicaid Assistant - complete provider searches and updates.
Assembly Line Worker
Bacardi
08.2012 - 02.2014
- Prepared, assembled, packaged and shipped goods
Customer Service / Sales
Coach America
08.2010 - 06.2012
- Customer Service Rep
- Placed orders for customers
- Up sell products to new and existing customers
- Assisted with billing info
- Track orders
- Assisted in store with credit card for returns.
Customer Service Rep
Citibank
01.2004 - 07.2010
- Assisted new and existing customers with billing questions
- Inbound/outbound call center
- Up sell new services to new and existing customers
- Approved extensions for credit line increase
- Entered change of address and other information requested by customers.
Clerk
Blue Cross Blue Shield
03.1999 - 11.2001
- Insured customer file claims were sorted, arranged and filed
- Pulled files for Loan Officers to update and change
- Insured files were filed electronically
- Updated in BCBSF claims division systems.
Sales and Retail Rep
Office Max/ Depot
11.1997 - 03.1999
- Assisted customers with sales
- Filled orders
- Prepared documents, made copies, bind and process
- Submitted orders for office supplies and mailed out.
Education
GED -
Queens Community College
Queens Village06.1988
Skills
- Filing
- Typing 40 WPM
- Office Assistant
- Billing
- Customer Service Oriented
- Customer Service
- Office Supplies
- Shipping
- Assembly
- Assembly Line
- Outbound Call Center
- Retail Sales
- Credit Card
- Lending
- Blue Cross
- Managed Care
- Claims
- Medical Claims
- Medicaid
- Clerk
- Health Maintenance Organization
- HMO
- Blue Cross Blue Shield
- JAX Retail
- Retail Marketing
- English
- Intermediate
- Negotiation
- Salesforce
- Clerical experience
- Cold calling
- CRM software
- Banking
- Insurance sales
Timeline
Medicare Customer Service Representative
Pyramid Consulting Group, LLC
04.2023 - 05.2024
Customer Service Advocate II
Achieve / Freedom Financial Debt Relief
08.2022 - 04.2023
Online Banking Customer Service
Nymbus / Vystar
01.2022 - 08.2022
Customer Services Representative
Continuum / Aetna
05.2021 - 01.2022
Customer Service Agent
Humana / HGS
11.2019 - 05.2021
Customer Service/Office Assistant
Helping Hands of Jax Inc
02.2015 - 10.2019
Customer Service Rep
Amerihealth
02.2014 - 02.2015
Assembly Line Worker
Bacardi
08.2012 - 02.2014
Customer Service / Sales
Coach America
08.2010 - 06.2012
Customer Service Rep
Citibank
01.2004 - 07.2010
Clerk
Blue Cross Blue Shield
03.1999 - 11.2001
Sales and Retail Rep
Office Max/ Depot
11.1997 - 03.1999
GED -
Queens Community College