Lucas Cowden
Niagara Falls
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medicare Customer Service Representative
Independent Health Association Inc.
07.2024 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving Medicare-related inquiries.
- Maintained up-to-date knowledge of product and service changes.
- Provided support to Medicare beneficiaries, guiding them through coverage options and plan details.
- Managed a high volume of inbound calls, adeptly navigating multiple systems while maintaining focus on customer needs.
Pharmacy Technician
Rite-aid
01.2018 - 06.2025
- Processed and dispensed prescription medications accurately to ensure patient safety.
- Assisted pharmacists in managing inventory and maintaining stock levels for optimal operations.
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Trained new pharmacy technicians on procedures, systems, and compliance regulations to enhance team performance.
- Monitored expiration dates of medications and managed returns to maintain compliance with health regulations.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Sales Associate
Irr Supply
03.2021 - 06.2024
- Enhanced customer satisfaction through attentive service and product knowledge.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Trained new associates on sales techniques and store policies to improve team performance.
- Managed point-of-sale transactions efficiently, maintaining accuracy in cash handling.
- Collaborated with team members to implement promotional displays that increased product visibility.
- Developed strong relationships with customers, driving repeat business through personalized service.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
Preloader
United Parcel Service
08.2013 - 06.2018
- Adhered to safety protocols while loading and unloading freight in fast-paced environment.
- Trained new employees on loading procedures and safety standards to enhance team performance.
- Inspected packages for damage and accuracy prior to loading, ensuring quality control standards.
- Developed best practices for safe lifting techniques, reducing workplace injuries among staff members.
- Fostered teamwork among preloaders through open communication channels, resulting in a more cohesive work environment.
Cell Phone Sales Representative
Vip Wireless 716 Inc
10.2015 - 01.2018
- Guided customers in selecting cell phone models based on needs and preferences.
- Demonstrated product features and functionalities to enhance customer understanding.
- Developed and maintained strong customer relationships to drive repeat business.
- Trained new sales staff on product knowledge and sales techniques for improved performance.
- Analyzed sales trends to identify opportunities for promotions and upselling strategies.
Education
Bachelor of Arts - History
Edinboro University of PA
Edinboro, PA05.2012
Skills
- Call center experience
- Complaint handling
- Time management
- Attention to detail
- Multitasking
- Calm and professional under pressure
- Reliability
- Adaptability and flexibility
- Phone etiquette
- Microsoft office
Certification
- Certified pharmacy technician, Rite-Aid
Languages
English
Native or Bilingual
German
Limited Working
Timeline
Medicare Customer Service Representative
Independent Health Association Inc.
07.2024 - Current
Sales Associate
Irr Supply
03.2021 - 06.2024
Pharmacy Technician
Rite-aid
01.2018 - 06.2025
Cell Phone Sales Representative
Vip Wireless 716 Inc
10.2015 - 01.2018
Preloader
United Parcel Service
08.2013 - 06.2018
Bachelor of Arts - History
Edinboro University of PA
Awards
National Honor Society, Eagle Scout