NYESHA DAVIS-CHAPPELL
RICHMOND,VIRGINIA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Motivated to maintain customer satisfaction and gain experience to contribute to the growth of the company.
Willingness to take on added responsibilities to meet team goals. Dedicated to directly and efficiently addressing customer concerns head-on, developing proactive solutions and implementing corrections with efficiency.
Overview
3
3
years of professional experience
Work History
Medicare Customer Service Representative
Maximus Call Center
Chester, VA
06.2022 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
Insurance Customer Service Representative
GDIT
Richmond, VA
10.2021 - 05.2022
- Provided primary customer support to internal and external customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
Beauty Advisor
Ulta Beauty Inc.
Richmond, VA
01.2021 - 08.2021
- Processed payments, entering sales in register for prompt customer service.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Delivery Driver
DoorDash
Richmond, VA
04.2020 - 08.2020
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
Hostess
Longhorn Steakhouse
Henrico, VA
04.2019 - 04.2020
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Education
Advance Diploma -
06.2020
Psychology
08.2020
- Continuing education in Psychology
Skills
- Ethics & Compliance
- Presenting Successfully
- Responding to Difficult Customers
- Eligibility Determinations
- Customer Support
- Customer Satisfaction
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Microsoft Edge
- HIPAA Regulations
- Application Processing
- Policy and Procedure Adherence
- Patient and Empathetic
- Fact-Checking Skills
- Continuous Education
- Active Listening
- Flexible Hours
- Customer Service
- Flexible and Adaptable
- Microsoft Office
- Organization and Time Management
- Decision Making
- Leadership
- Driven and Determined
- Teambuilding
Timeline
Medicare Customer Service Representative - Maximus Call Center
06.2022 - Current
Insurance Customer Service Representative - GDIT
10.2021 - 05.2022
Beauty Advisor - Ulta Beauty Inc.
01.2021 - 08.2021
Delivery Driver - DoorDash
04.2020 - 08.2020
Hostess - Longhorn Steakhouse
04.2019 - 04.2020
Varina High School - Advance Diploma,
Old Dominion University - , Psychology