Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Quote
Languages
Timeline
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India Reid

Greensboro,NC

Summary

Proven leader and problem-solver with a track record of enhancing customer satisfaction at Agent C Solutions and streamlining operations at Nordstrom Distribution Center. Excels in data analysis and team collaboration, significantly improving operational efficiency and employee retention. Skilled in regulatory compliance and conflict resolution, adept at exceeding performance metrics.

Paralegal motivated to continually improve and extend personal skills and knowledge to attain increased responsibility and opportunities for professional growth.

Offering attention to detail and strong organizational skill set, eager to develop in legal environment. Brings foundational understanding of legal procedures and document management. Ready to use and develop research and administrative skills in paralegal role.

Offering attention to detail and strong organizational skill set, eager to develop in legal environment. Brings foundational understanding of legal procedures and document management. Ready to use and develop research and administrative skills in any role.

Personable and organized, with strong ability to manage multiple tasks efficiently. Possesses foundational understanding of legal research and document preparation, alongside proficiency in Microsoft Office and legal databases. Dedicated to contributing to team's success through reliable and accurate support.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Medicare Customer Service Representative

Agent C Solutions
05.2022 - 12.2023
  • Enhanced customer satisfaction by efficiently addressing and resolving Medicare-related inquiries.
  • Provided exceptional support to Medicare beneficiaries, guiding them through coverage options and plan details.
  • Managed a high volume of inbound calls, adeptly navigating multiple systems while maintaining focus on customer needs.
  • Assisted in enrollment processes for new beneficiaries, providing clear guidance through each step for seamless transitions into coverage plans.
  • Maintained strong working knowledge of Medicare regulations, ensuring accurate information dissemination to clients.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Supported department goals by consistently meeting or exceeding established metrics related to call quality, timeliness, and accuracy.
  • Established trust among customers by demonstrating empathy during challenging situations, providing reassurance, and offering expert guidance on available resources.

Picking Lead

Nordstrom Distribution Center
01.2021 - 03.2022
  • Streamlined inventory management by conducting accurate cycle counts and collaborating with the warehouse team for proper storage solutions.
  • Optimized resource allocation during peak periods, ensuring adequate staffing levels to meet increased demand without compromising quality or deadlines.
  • Provided exceptional customer service, addressing any issues or concerns promptly to maintain client satisfaction levels.
  • Supported continuous improvement initiatives by identifying areas of opportunity and recommending process enhancements accordingly.
  • Increased employee retention within the picking team by fostering a positive work culture and offering opportunities for growth.
  • Conducted regular performance evaluations of each picker, providing constructive feedback and developing action plans for improvement.
  • Mentored junior staff members, providing guidance on best practices for efficient order fulfillment processes.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Followed orders precisely for correct items, sizes and quantities.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Supervised and trained new staff in performing census.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.

Team Lead

O'Reilly Distribution Center
08.2016 - 01.2019

Packing, Shipping, and Receiving Assembler

Polo Distribution Center
10.2012 - 08.2016

Education

Bachelor of Arts - Political Science- Pre-law Program

University of North Carolina At Greensboro
Greensboro, NC
05-2026

Associate of Arts - Pre-law

Forsyth Technical Community College
Winston-Salem, NC
12-2024

Skills

  • Data entry proficiency
  • Witness interviewing
  • Networking and relationship building
  • Critical thinking
  • Conflict resolution techniques
  • Analytical reasoning
  • Data analysis
  • Negotiation tactics
  • Regulatory compliance
  • Teamwork and collaboration
  • Administrative and office support
  • Criminal law

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimeInternship

Work Location

RemoteOn-SiteHybrid

Important To Me

Work-life balanceCareer advancementFlexible work hoursPaid time offWork from home option401k matchPaid sick leaveHealthcare benefitsPersonal development programsTeam Building / Company RetreatsStock Options / Equity / Profit SharingCompany Culture4-day work week

Quote

Never give up! Always do your best, success will come!
India Reid

Languages

English
Native or Bilingual

Timeline

Medicare Customer Service Representative

Agent C Solutions
05.2022 - 12.2023

Picking Lead

Nordstrom Distribution Center
01.2021 - 03.2022

Team Lead

O'Reilly Distribution Center
08.2016 - 01.2019

Packing, Shipping, and Receiving Assembler

Polo Distribution Center
10.2012 - 08.2016

Bachelor of Arts - Political Science- Pre-law Program

University of North Carolina At Greensboro

Associate of Arts - Pre-law

Forsyth Technical Community College
India Reid